Expedition Sales Specialist

A bit about the role:

As a passionate, experienced travel consultant, you will be at the forefront of customer interactions, bringing our incredible expedition cruise experiences to life and bringing customers closer to their trips of a lifetime.

You will embark on a 9-week orientation program to learn about our incredible guest experience, that changes the way they see the world while also experiencing our product firsthand as part of our familiarization trip program. We take curious travelers to incredible destinations, sustainably and in true expedition-style. We bring them off the beaten track, to remote landing sites across the Arctic, Antarctic, and Galapagos, and truly engage with and sustain remote communities.

About you:

You are a passionate, experienced travel consultant that will delight our guests by offering an unforgettable experience from their very first call. You will be responsible for providing exceptional levels of service, to both our B2B and B2C customers, seeking an unforgettable life-changing experience, converting, and retaining them throughout their guest lifecycle.

Key Responsibilities:

• As a passionate guest advocate, you will maintain regular contact with customers/guests and Travel Advisors throughout to ensure total satisfaction, on both inbound and outbound calls and emails.
• As a highly effective salesperson, you have demonstrable, effective sales consulting techniques to understand customer needs, effectively converting them to guests via inbound or outbound contact to reach and exceed sales targets and delight guests.
• Passionate about continuous improvement, you will continuously monitor and communicate guest feedback, and proactively improve processes and documentation in collaboration with global colleagues. You will also identify, escalate, and resolve any client complaints quickly and efficiently.
• As a passionate explorer, you will offer expert advice and personal recommendations on enhancements to guest experience, whether through suite experiences, upgrade packages, excursions, or pre- and post- trips.
• As an accountable colleague to all ship and shore operations and quality measurement, you will enter, update, and document all customer information into the customer relationship & management (CRM) and booking systems, according to standard operating procedures.
• Employs sales techniques, customer service, and product knowledge expertise as a means to increase sales revenue and provide complete customer satisfaction.
• Follow up on available leads in Salesforce and ultimately close all potential sales opportunities.
• Build and maintain strong client relationships (new and existing), mine for sales leads, develop and maintain a network of clients (both B2B and B2C).
• Drive for results/action oriented-able to target and achieve results, show energy and react to opportunity.

Requirements:

• Excellent communication skills in English, must be able to speak and write.
• You are a passionate explorer, with an unquenchable enthusiasm for travel and delivering unforgettable experiences to travelers.
• An experienced travel consultant professional with proven previous customer service experience in a sales environment and/or travel/cruise industry along with experience of working with KPI’s and towards sales targets.
• Good numeracy to understand a guest’s budget constraints, company policies and cost drivers, and commercial levers.
• Learning Agility: You learn fast, adapt to changes and different styles, and proactively seek to continuously update your knowledge of HXs’ experiences, products and services and seek feedback on your own interactions and performance.
• You thrive under pressure and maintain a professional composure, exercise good listening skills even with challenging customers.
• Possess drive and energy to reach and exceed specified sales goals.
• Highly motivated, high-customer centric believe, and proven collaborative interpersonal skills to work effectively in a team-based environment.
• Have a “can do” solution mindset and are able to problem solve efficiently across functions to provide an excellent guest experience.
• You have demonstrated knowledge of Microsoft Office applications, CRM software, and experience with travel reservations systems is a plus.
• Experience of flight GDS systems is a highly desirable plus, but not required.
• Passionate about customer care, you are willing to be available for crisis training and on-call support if/when required.
• You will be passionate to live and breathe our HX Spirit and values.

Work Environment:

This is a remote position and may require some travel. Candidate must reside and be eligible to work in United States.

Benefits:

Salary for this is a non-exempt position $25-27 per hour USD plus uncapped Sales Incentive Plan. HXexpedition provides an excellent benefits package which includes competitive compensation, employer paid Medical, Vision, Dental, EAP, Retirement with 4% match, 11 paid Holidays, Vacation 2 weeks, 9 personal days, familiarization trips, excellent employee discounts, and more!