Account Manager
Southern California or Phoenix, AZ (Hybrid)
Full-Time
Job Id 24-09195
We are looking for an Account Manager . This is a full-time opportunity based out of Southern California or Phoenix, AZ (Hybrid).
Qualifications:
- Bachelor's degree in computer science or information technology or business administration or related fields.
- Proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook, Project) is required. Ability to using a CRM software like HubSpot is preferred.
- An understanding of IT services, outsourcing, large enterprise IT services sales.
- Ideal person would have 4-7 years of experience working as an Account Manager in the IT Consulting and Services Industry.
- An outgoing personality with strong communication and presentation skills – both verbal and written.
- Prior experience in a Sales, Customer Success, or Account Management role is required.
- Demonstrable experience managing client relationships with large commercial/enterprise organizations.
- Demonstrable ability to author high-quality professional communications.
- Strong work ethic and a drive to deliver excellent work products/outputs.
- Excellent "soft” (inter-personal) skills when working with both internal and external customers.
- An organized team player who is resourceful and dependable with attention to detail.
- A strong relationship-builder with influence and negotiation skills.
- Comfortable initiating/conducting regular interaction with clients in person, over the phone, via email, and video calls.
- Able to effectively manage multiple client accounts simultaneously.
- Problem-solver who can view a situation from multiple angles, devise solutions, and execute on them.
- Open to continual learning and improvement and takes a hands-on approach to their development.
- Able to interface with contacts in different time zones across a global organization.
- Able to be flexible, resilient, and thrive in a dynamic and fast-paced work environment.
Responsibilities:
- Client Relationship Management: Develop and maintain strong relationships with clients, understanding their business needs and goals.
- Account Growth: Identify opportunities for account expansion and cross-selling of IT services and solutions.
- Project Coordination: Collaborate with technical teams to ensure successful delivery of IT projects and services.
- Performance Monitoring: Track account performance, analyze data, and prepare reports to present to clients and senior management.
- Problem Solving: Address client issues and concerns promptly, providing solutions and recommendations to enhance service delivery.
- Contract Management: Negotiate contracts and agreements, ensuring alignment with client expectations and company policies.
- Market Research: Stay informed about industry trends, emerging technologies, and competitor offerings to provide valuable insights to clients.
Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC: $120,000 to $130,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.
Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
About Solugenix
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.
For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.