Innova Solutions has a client that is immediately hiring for a <Production / Technical Support II >
Position type: Contract
Duration: 12+ months
Location: Hybrid 3 days onsite in St. Louis Missouri
As a Production / Technical Support II your responsibilities will be:
- Production Services is responsible for running the day-to-day operations of the technology platform.
- Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.
- The Technical Support Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
- Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
- Creates and enhances administrative, operational, and technical policies and procedures, adopting best practice guidelines, standards, and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
- Performs analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing equipment and software under moderate supervision.
- Resolves less complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action.
- Should have awareness and exposure to basic technical principles, concepts, and techniques. Competent to work under supervision on less complex systems issues, in some cases working from documentation.
- Limited responsibility. Limited knowledge of business or function for which system is designed. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Phone support; IT experience; incident management; commensurate experience in a technical support, Helpdesk, ATM servicing or electronic banking operational and/or problem management background. - Candidate must be able to navigate multiple applications simultaneously in addition to Microsoft Office Suite.
- Candidate must have experience directly troubleshooting issues to maintain stability of a network (ATM is ideal)
- Knowledge of ATM Network, strong technical skills, and experience with a variety of network protocols, software and hardware involved in LAN/WAN operations, Remedy, ESQ, and ATM Webserver.
- Proficiency with telephone, as majority of day will be utilizing telecom.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW .
Thank you!
Manisha Kundu
Sr. Associate
PAY RANGE AND BENEFITS:
Pay Range*: <$20 - $23 per hour>
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- Named One of America's Best Employers for New Grads by Forbes (2024
- Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
- One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100+ certifications
Website:
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin,
sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.