Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Job Description
ServiceNow is seeking an experienced leader who is comfortable with a highly visible role, to manage a team of pre-sales Partner Technology Strategists supporting ServiceNow’s most Strategic Global partners. This leader is responsible for a highly skilled and seasoned team of driven pre-sales Partner Technology Strategists, whose role is to advance technology and business relationships with ServiceNow’s Strategic Global Partners. The leader will motivate the team to:
- Deeply understand the partner business and their domain expertise to align a partner’s capabilities to our complementary markets
- Create new business and offerings with those partners that generate valuable outcomes for our shared customers
- Generate new paths to revenue for both ServiceNow and our partners
What you get to do in this role:
- Partner with Global Partnerships and Channel leaders, to co-develop and co-execute strategic partner business plans
- Build a global partner technology strategist team to serve our partners in AMS, EMEA, and APAC
- Responsible for pre-sales engagement, business strategy and thought leadership for ServiceNow partnerships with Strategic Global Partners
- Drives cross-industry development and go-to-market strategies for innovative solutions with our partners
- Understand the needs of the Global Partnership and Channel’s organization, and develop plans to execute against current and future objectives and demands
- Develop team members according to the demands of the business and according to their individual professional goals
- Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
- Assign resources to joint solution development opportunities, and consistently evaluate progress against goals
- Assign resources as required to marketing and other efforts to support demand generation
- Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
- Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
- Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc.
- Strong leadership presence & track record of consistent quota attainment & overachievement
- Define key milestones and progress tracking metrics & drive associated operating rigor to ‘inspect what we expect’
- Build strong relationships with executive leaders within our global partners
- Drive a customer success focus and a win as a team culture
Qualifications
To be successful in this role you have:
- 15+ years’ experience in building or leading pre-sales or professional services organizations – partner aligned organizations are preferred
- 10+ years’ experience in second line leadership building and leading front-line leadership teams
- Experience of working with Service Advisory firms, Service Integrator firms, Service Providers and Outsourcers is desired
- Strong drive for results and ability to collaborate and influence in a “Win as a team” environment
- Strong people management skills with a passion for coaching and developing others to their highest potential
- Proven leadership skills inspiring people and building a business from startup to scale
- Successfully developed forward-looking strategies in previous roles while clearly outlining the investment and go-to-market plan necessary to achieve this strategy across headcount, hiring, training, and tools
- Excellent interpersonal skills communicating and collaborating with both business and technical stakeholders at all levels within an organization.
- Experience working collaboratively with product management, product marketing and product development.
- The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment
- A passion for evangelizing our capabilities and success on social media and other outlets to build brand preference and recognition
- A self-starter who will take the initiative to develop programs for enablement and growth
- A high degree of passion, energy, drive and willingness to travel 50% of the time
- International experience a plus