Program Analyst, Health Operations Unit (O-5 Billet) Non-Supervisory

Summary
This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director (DAD) of Health Systems Support (HSS), and IHSC Health Operations Unit. This is a non-supervisory position.
This position is only open to current USPHS officers.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.
This job is open to

• The public
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency
Applicants must be a current USPHS Commissioned Corps Officer.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.
Civilians are not eligible for this position.
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Duties
DUTIES AND RESPONSIBILITIES:

1. Assists the Chief of Health Operations with analytical functions and complex projects of the Health Operations Unit.
2. Assists Chief of Health Operations with the maintenance of the IHSC staffing matrix.
3. Briefs and advises Unit Chief on agenda issues in preparation for senior leadership meetings and represents the office at in absence of the Chief of HOU, as needed.
4. Obtain Level II Contracting Officer's Representative (COR) certification within 12 months of hire.
5. Defines and initiates HOU's projects and assigns project managers to manage, schedule, and oversee performance of component projects while working to ensure the ultimate success and acceptance of the program.
6. Maintains the Health Operations Field Continuity of Operations Plan.
7. Manages access to HOU's distribution lists and Information Technology (IT) folders to include the Health Operations SharePoint site.
8. Participates in policy making, planning/management decisions, and processes that impact operations of the unit.
9. Advises Unit Chief and Regional Health Service Administrators (RHSA) on policies and procedures that will impact the measurement of workload.
10. Works closely with IHSC unit chiefs to develop annual program levels. Identifies health care initiatives and works with headquarters staff to secure funding for annual IHSC programs.
11. Collaborates with IHSC Medical Staffing Contract CORs to ensure contract metrics are in compliance with the Quality Assurance Surveillance Plan (QASP).
12. Reviews facility staffing plans and monitors staffing contract deficiencies; assists the CORs in monitoring the medical staffing contract vendor's corrective action plan.
13. Collaborates and assists RHSAs concerning Field Health Operations.
14. Collaborates with the Regional Clinical Directors and on site Clinical Directors to ensure access to care and provision of health care services are within the scope and support of ICE/IHSC policy and accreditation standards.
15. Provides ITOS logistical support for HQ and all IHSC-staffed sites.
16. Maintains awareness of unit operational issues.
17. Prepares agendas, conducts minutes, monitors attendance, and actively participates in scheduled HOU meetings.
18. Monitors incidents, sentinel events and potential litigation situations, providing documentation of corrective actions accordingly.
19. Assists in monitoring compliance of all required elements within IHSC policy and accreditation.
20. Independently performs program diagnostics to include: research, data analysis, and resolving complex issues.
21. Implements efforts to enhance the organization and processes affecting the healthcare system, e.g. (Process improvement, risk management, patient safety, utilization review, and credentialing and privileging).
22. Participates on process design teams; initiates and executes special projects; ensures all requirements of compliance and accreditation are met.
23. Maintains awareness of available resources, makes budgetary and projection recommendations to leadership, as appropriate.
24. Administers the internal review, quality and productivity initiatives for the organization.
25. Serves as primary liaison for ITOS between HOU and other units for information flow and management of ITOS assignments.
26. Manages incoming actions and requests from initial receipt to completion.
27. Monitors completed actions for accuracy against policy and procedure and ensure action is closed out appropriately.
28. Conducts analytical studies on operational processes and serve as contact for leading these projects.
29. Works effectively with management and others in implementing and evaluating policies, plans and internal operational systems.
30. Applies a high degree of analytical ability and specialized healthcare knowledge to the management of healthcare delivery systems.
31. Tracks both routine and uncommon deadlines to ensure timely submission of responses and actions.
32. Coordinates work needs for various boards regarding committee meetings and supporting materials needed for presentations.
33. Designs data reporting and decision support tools to enhance the efficiency and efficacy of administrative and clinical processes and patient care delivery.
34. Designs or assists with procurement of data inputs systems and display formats to insure that staff can quickly see trends and outcomes.
35. Develops and uses national tools and knowledge products, including surveys, databases, reports, database applications, and tracking & monitoring systems.
36. Validates data, insures the accuracy of information delivered.
37. Participates in strategic and long range planning efforts.
38. Travel shall be required up to 30%.
39. Follows supervisory chain of command.
40. Other duties as assigned.

Requirements
Conditions of Employment

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation.
• You must successfully pass a drug screen.
• Males born after 12/31/59 must certify registration with Selective Service.
• Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
• Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
• Applicants must be a current USPHS Commissioned Corps Officer.
  USPHS Call to Active Duty (CAD) candidates are not eligible for this position.
  Civilians are not eligible for this position.

Qualifications
COMPETENCIES:

1. Demonstrates strong interpersonal skills.
2. Demonstrates strong oral and written communication skills.
3. Demonstrates strong problem solving, judgment and decision-making skills.
4. Demonstrates strong analytical skills
5. Integrity and honesty.
6. Cultural competency.

PHYSICAL DEMANDS:

1. Able to carry 50 lbs. of medical equipment 100 yards.
2. Sitting and/or standing for extended periods of time (6-8 Hours).
3. Performing repeated bending motion.
4. Average manual dexterity for computer operation.
5. Phone use for extended periods of time.

Education
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

1. Bachelor's degree in a health care related field, health care administration, financing, business or computer science. Master's degree preferred, not required.
2. If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain current status. This position will be required to perform clinical activities within the scope of clinical license in times of critical needs within the agency.
3. Maintains clinical professional skills via continuing education opportunities and aid in Temporary Duty support as needed.
4. Maintains basic readiness status.
5. Maintains Basic Life Support for Healthcare Providers certification.
6. Ability to exercise a high degree of independence, initiative, judgment, and follow-through on a broad range of sensitive, complex administrative tasks.
7. Flexibility and adaptability to sudden changes in schedules and work requirements.
8. Knowledge and skill in Microsoft Office programs.
9. Knowledge of ICE and IHSC, program policies and guidelines, operating procedures, and various departmental initiatives preferred, not required.

Additional information
This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director (DAD) of Health Systems Support (HSS), and IHSC Health Operations Unit (HOU). The incumbent is supervised by the Chief of HOU; this is a non-supervisory position.
The Program Analyst's primary responsibility is to analyze, evaluate, advise and/or coordinate health care delivery systems and operations for the Health Operations Unit.
IHSC has a multi-sector, multidisciplinary workforce of more than 1600 employees, including U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. The IHSC provides on-site direct patient care to ICE detainees at 20 detention facilities throughout the country and manages the provision of off-site medical care for detainees housed in approximately 240 additional Intergovernmental Service Agreement (IGSA) facilities. The ICE detainee population is approximately 34,000 detainees on a daily basis, with an average length of stay of approximately 30 days, and over 400,000 detainees annually. The IHSC also provides medical support during ICE enforcement operations in the air, on the ground and at sea.
DHS SUPERVISORY CONTROLS:

1. DHS
2. ICE
3. ERO

HHS SUPERVISORY CONTROLS:

1. DHHS
2. USPHS CC

SUPERVISORY CONTROLS:
The Program Analyst of Health Operations works under the general supervision of the Chief of Health Operations Unit or designee.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. A complete application includes:
  U. S. Public Health Service Officers
  1. Cover Letter/Letter of Interest. Please include location preference here.
  2. Degrees. (Place under "Diploma/GED")
  3. Professional license. (If applicable)
  4. Additional professional certificates. (If applicable)
  5. Three professional references. (i.e., name, title and contact information)
  6. Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "Resume")
  7. A copy of your Certificate of Investigation (located in your eOPF).
  8. *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
  9. For IHSC USPHS officers only, a copy of your current Service Remaining Requirements Agreement.
  10. Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement.
  
  If you are relying on your education to meet qualification requirements:
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.
  The complete initial Application must be submitted by 11:59 PM (EST) on 09/30/2025.
  PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.
  To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
  Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
  Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.
  Agency contact information
  IHSC Recruiting
  Email
  
  Address
  ERO-DRO-IHSC Public Health Service
  500 12th Street SW
  Washington, DC 20536
  US
  Next steps
  Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.
• Fair and Transparent
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents
To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. A complete application includes:
U. S. Public Health Service Officers

1. Cover Letter/Letter of Interest. Please include location preference here.
2. Degrees. (Place under "Diploma/GED")
3. Professional license. (If applicable)
4. Additional professional certificates. (If applicable)
5. Three professional references. (i.e., name, title and contact information)
6. Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "Resume")
7. A copy of your Certificate of Investigation (located in your eOPF).
8. *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
9. For IHSC USPHS officers only, a copy of your current Service Remaining Requirements Agreement.
10. Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement.

If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.
The complete initial Application must be submitted by 11:59 PM (EST) on 09/30/2025.
PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.
To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.
Agency contact information
IHSC Recruiting
Email

Address
ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US
Next steps
Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request