Director of HR and Operations

The Director of Human Resources and Operations creates and promotes a positive, multicultural work environment that supports consistency throughout the organization's training, operational methods, and technology needs. The Director of HR and Operations plays a leading role in continually developing a culture that reflects a commitment to equity, diversity, and inclusion so employees experience a culture of belonging and can do their best work.

Position-Specific

• Oversees and provides support for human resources practices and policies, spanning the entire employee experience including recruitment, onboarding, learning and development, performance management and separation.

• Oversees all agency office functions including adequate leasing, reception, cleaning, maintenance, and equipment and supply inventory.

• Supports the confidential storage of agency case files.

• Consults with agency leaders and employees to resolve various employee-relations issues.

• In consultation with Chief Program Officer, develops, implements, and monitors effective staffing and training plans for each program.

• Develops, implements, and maintains a progressive employee benefits package and salary grading system.

• Oversees the implementation, utilization and maintenance of the information technology system.

• Works collaboratively with Chief Program Officer to develop and implement program policies and procedures.

• Demonstrates a working knowledge of DCFS policy and procedure, Medicaid Community Mental Health Services Rule 132, and Council on Accreditation Standards.

• Manages COA Accreditation process.

• Completes other duties as assigned by the Executive Director.

Executive

• As a member of the Executive leadership team, facilitate cross-departmental collaboration and strengthen internal communications with staff throughout the organization.

• Collaborates with Executive leadership team on strategic and financial planning.

• Maintains continuous line of communication with Executive Director and immediately informs leadership of critical issues.

• Staff liaison to Risk Management Committee of the Board.

Supervisory /Leadership

• Shares information with other agency leaders to promote an environment of consistency, support, and accountability.
• Utilizes agency clinical philosophy to inform all aspects of program activities.

• Responsible for the recruitment, screening, hiring, training and evaluation of Human Resource Manager, Office and IT Manager, Receptionist, and IT consultants.

• Provides and documents consistent supervision to direct reports.

• Gives ongoing feedback to coach and develop supervisees and ensures department goals are met.

• Reviews and approves supervisee's personnel-related documentation.

• Prepares for agency licensing/contract monitoring/grant compliance visits in accordance with funder requirements.

• Represents the agency at meetings, committees, and workgroups, as directed.