Human Resources Administrator

Large Telecommunications Client

4x onsite and 1 day a week remote in Charlotte, NC

6+ months, with potential to convert to direct hire

On a W2 basis ONLY (no corp to corp or 1099)

Pay: $12-$15hr W2

Shift: 11am-8pm

Top Requirements:

1. Customer service or HR experience
2. Good written and verbal communication
3. General understanding of computers
4. Time management

Day to Day Responsibilities/project specifics:

• Assist department in carrying out various human resources programs and procedures for all company employees.
• Review, process, and triage inbound communications through standard mail, email, voicemail, and service requests to appropriate teams within service level agreements within the case management system.
• Monitor queues to ensure continuous and balanced workflows, accounting for team availability and work complexity.
• Record and update the case management system with call/transaction specific information and supporting documentation and ensure documentation captured in the case management system is thorough and accurate.
• Provide excellent customer service in responding to a large volume of incoming calls, cases and communications received from employees and Human Resources partners. Effectively address customer questions and concerns within the scope of responsibility.
• Provide administrative support for Corporate Human Resources Departments. Prepare reports and correspondence, as directed.
• Manage time effectively to ensure HR Shared Services Center meets required Service Level Agreements and customer satisfaction scores.