This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.
The Alaska Department of Fish and Game, Division of Administrative Services is recruiting for a Data Processing Manager 1 (Help Desk Supervisor) located in Anchorage, Fairbanks, or Juneau!
What you will be doing:
Are you a tech-savvy problem solver with leadership skills? The Alaska Department of Fish and Game (ADFG), Division of Administrative Services, is looking for a Help Desk Supervisor to lead our dynamic team and ensure top-notch technical support for our organization.
- Lead and motivate a help desk team of six to provide exceptional support to ADFG end-users statewide.
- Prioritize and assign tickets, using ServiceNow, ensuring timely resolution of technical issues.
- Monitor performance metrics and implement process improvements.
- Collaborate with cross-functional teams within ADFG and the Office of Information Technology (OIT) to enhance IT services.
- Develop training programs to keep staff updated on department, state, and industry policies and best practices.
Our organization, mission, and culture:
The Division of Administrative Services (DAS) provides efficient, cost-effective, and customer-oriented administrative services to support the ADFG mission of scientific integrity and sustainable fish and wildlife management. Our division values work-life balance, intellectual curiosity, competency, and working together while maintaining individuality.
The Alaska Department of Fish and Game strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.
Benefits of joining our team:
The DAS IT section provides a welcoming and professional environment to anyone interested in being a key contributor to the department. This position will oversee a group of dedicated technical and professional level staff that produce high-quality work, allowing the department to function efficiently. We are open to new ideas and collaborating internally and with other agencies to grow and explore technological advancements.
The State of Alaska offers a competitive salary and a solid benefits package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group-based insurance benefits such as term life, short/long-term disability, pet insurance, and much more. Click on the Benefits tab of this posting to learn more.
The working conditions you can expect:
The position may be located in Juneau, Anchorage, or Fairbanks dependent upon the location of the most qualified candidate.
- Juneau ADFG Headquarters at 1255 W 8th Street
- Anchorage ADFG Office at 333 Raspberry Road
- Fairbanks ADFG Office at 1300 College Road
The successful candidate will lead a small team of software developers and can expect to interact with other ADFG staff, IT contractors, and OIT staff regularly. We offer flexibility and value work-life balance:
- A hybrid telework schedule may be an option once initial training is complete.
- We offer a flex time arrangement, which allows you to earn additional leave time during heavy workload times.
- We'll work with you on schedule adjustments for special situations.
- Training opportunities will be available.
Who we are looking for:
We are looking for someone with the following competencies:
- Technology Awareness: Knowledge of developments and new applications of information technology (hardware, software, telecommunications), emerging technologies and their applications to business processes, and applications and implementation of information systems to meet organizational requirements.
- Configuration Management: Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components.
- Enterprise Architecture: Knowledge of principles, concepts, and methods of enterprise architecture to align information technology (IT) strategy, plans, and systems with the mission, goals, structure, and processes of the organization.
To view the general description and example of duties for a Data Processing Manager 1 (Help Desk Supervisor) please go to the following link:
Special Note:
A valid driver's license is required. Requires passing a background investigation including fingerprinting.
Minimum Qualifications
Any combination of education and/or experience that provides the applicant with competencies in:
- Data Systems: Knowledge of computer hardware and software development and systems as they apply to the conception, specification, analysis, planning, development, installation, test, modification and use of data handling and computing systems.
- Database Management Systems: Knowledge of the uses of database management systems and software to control the organization, storage, retrieval, security, and integrity of data.
- Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.
- Developing Others: Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
- Critical Thinking: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Client Engagement/Change Management: Knowledge of the impact of change on people, processes, procedures, leadership, and organizational culture; knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization.
Equivalent to those typically gained by: Training in information technology or a similar field with progressively responsible professional experience that developed expertise in one or more IT functions and the provision of IT services to business and public users and includes prior lead and/or supervisory responsibility.
Special Note
“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.
“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
Positions may be identified as being significantly involved in the following options: operations; programming/analysis; specialized support, such as technical services, data communications, data base (DBMS) administration information management, etc. Systems software and hardware used must have been equivalent in size and complexity to computer systems used by the State of Alaska.
Recruitment and selection may be based on the areas of needed expertise in the agency in which the vacancy exists.
For some positions in these job classes a background investigation including fingerprinting is required.
Additional Required Information
REQUIRED DOCUMENTS
Please provide at time of application submission:
- Cover Letter
If selected, please provide the following at the time of the interview:
- Three (3) current professional references with current daytime contact information.
- Transcripts if using to meet minimum qualifications (unofficial copies are ok).
COVER LETTER
A cover letter is required for this position. The cover letter should highlight your knowledge, skills, abilities, and experience as they pertain to the key responsibilities and desired strengths listed in the job description. Please attach the cover letter to your application before submitting it online. Your cover letter will be used to help determine which applicants will advance to the interview phase of the recruitment and selection process.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.
Classification Review Notice
This position is currently undergoing review as a part of the Classification job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application and if unable to must be provided at the time of interview.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.
WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to
For applicant password assistance please visit:
Contact Information
For specific information in reference to the position please contact the hiring manager:
Tyler Brehmer
Data Processing Manager 3
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full-time work.
Insurance Benefits
- Health insurance, which includes employer contributions toward medical/vision/dental
- Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
- Group-based insurance premiums for
- Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
- Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
- Matching employer contribution into a defined contribution program (new employees)
- Employer contribution into a defined benefit or defined contribution program (current employees)
- Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
- Option to enroll in the Alaska Deferred Compensation Program
- Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See for additional information
Paid Leave & Other Benefits
- Personal leave with an accrual rate increase based on time served
- Twelve (12) paid holidays a year