Franchise Business Consultant - MI/IN (Grand Rapids)

Culver Franchising System, LLC is currently looking for a dynamic and result-oriented Franchise Business Consultant (FBC) to help support our new and existing franchisees and growth in our Michigan and Indiana markets.

The person selected for this position will be responsible for guest service, new restaurant openings, and financial results in approximately 40 franchised locations. They will also provide ongoing leadership and advice to franchisees regarding restaurant operations. This includes supporting positive guest relations, product quality, training, team development, and expense controls; while providing expertise to franchisees in their quest to build restaurant sales and profits, and ultimately adding value to the Culvers brand.

The primary territory includes the Grand Rapids, Michigan area to Traverse City to Fort Wayne, Indiana. This is a remote/home-based position, ideally based in Grand Rapids, MI, and travel is required 80% of the time. Overnight travel will be required approximately 4-5 times a month.

ESSENTIAL FUNCTIONS INCLUDE:

1. Serve as a liaison between Culver Franchising System, LLC (CFS) Culvers support team, suppliers, and franchisees.
2. Provide leadership and advice to franchisees on their restaurant operations, including food cost control, labor investments, expense control, safety, sanitation, product quality control, training, and guest relations.
3. Ensure franchisee operations are conducted in such a manner as to reflect favorably on the brand, protect trademark rights, and be in compliance with all brand standards.
4. Be knowledgeable of Franchise Disclosure Document (FDD) to ensure operational compliance.
5. Ensure restaurant openings are successfully managed with appropriate support teams and leadership, planning, while adhering to established restaurant opening budgets.
6. Support franchisees approved for expansion with operations and human resources preparations.
7. Support franchisees in meeting sales, experiences, and guest satisfaction goals are achieved or exceeded.
8. Represent company operations, as needed, on various operations, Franchise Advisory Council, R&D, training, information technology, supply, or other functional committees as needed.
9. Plan and set priorities to achieve business objectives.
10. Influence others by building respectful working relationships built on trust and a strong base of credibility.
11. Demonstrate an ability to adapt to different situations and personalities while maintaining a high level of personal integrity.

Minimum Requirements:

1. Two-year College or University degree in a related field and five years related experience or equivalent combination of education and work experience as a General Manager/District Manager in a multi-unit restaurant concept.
2. Ability to travel up to 80% of the time including nights and weekend travel.
3. Excellent time management and organization skills.
4. Food Safety & Sanitation Certificate.
5. Valid Driver's license and an acceptable driving record.