At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.
JOB TITLE: Diabetes Services Medical Assistant
SUPERVISOR: NTE Branch Manager
HOURS PER WEEK: 40hrs/Non-Exempt (M-F 7:30am - 4:30pm)
DEPARTMENT: Diabetes/Nutrition
The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.
HIRING BONUS: $1,000 after 90 days
PRIMARY FUNCTION: Scheduling all appointments for the department, answering phones, processing referrals and authorizations, verifying benefits, and assisting with various administrative tasks as needed.
DUTIES & RESPONSIBILITIES (* Essential Functions) TPC123
1. Answer incoming telephone calls and voicemails.*
2. Schedule and confirm appointments for the department. * a. Ensure referrals are in place for appointments.
3. Process incoming faxes for the department. *
4. Process authorizations for various services applicable to the department (ex: insulin pumps, continuous glucose monitors). *
5. Assist with chart preparation. *
6. Assist with others as needed. *
7. Professional communication with interdisciplinary staff and providers. *
8. Perform miscellaneous tasks as assigned.
9. Participate as an active team member in a patient-centered medical home.
10. Work in a cooperative manner with management, coworkers, customers, and vendors. *
11. Abide by company policies. *
12. Attend work regularly as scheduled. *
EQUIPMENT USED:
• Telephone
• Computer
• Keyboard
• Fax machine
REQUIREMENTS:
• Current Medical Assistant Certification or must fulfill the requirements for Certification within 60 days from your date of hire. If met, you must also provide proof of having been issued MA Certification within 90 days of your date of hire, -OR- • Current Oregon Emergency Medical Technician (EMT) license (basic or advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT). Once certification is in place, it must remain active.
• High School Diploma or equivalent
• Current American Heart Association (AHA) CPR Certification
PREFERENCES:
• Previous experience with health plans.
• Previous experience processing authorizations.
• Values team success.
• Ability to work efficiently in an independent manner
• Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent.
• Shows an interest in taking action to increase his/her knowledge and development as an employee.
• Contributes to an environment where people feel valued.
• Keyboarding skills.
• Electronic Health Record competency.
• Proficiency in medical software and Microsoft Windows.
• Organizational skills and ability to prioritize work flow.
• Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone.
• Competency in language, grammar, and spelling.
• Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations.
• Capability of effectively working on more than one task without a reduction in the quality of work and service performed.
• Ability to react calmly and effectively in emergency situations and to work under pressure.
• Ability to accept responsibility and use initiative to proceed with necessary tasks without direct Supervision.
• Skill in establishing and maintaining effective working relationships with patients and staff.
COMPENSATION & BENEFITS (Benefits eligibility begins at 20hrs/wk):
• 401k plan with Employer Matching up to 4.5% annually
• Roth IRA
• Comprehensive Medical, Dental and Vision insurance
• Flexible Spending Account
• Company provided $10K Group Life/AD&D insurance
• Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, and Disability
• 4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
• One paid Wellness day per year
• Seven paid holidays, and 1 partially paid holiday (mid-day closure)
• Employee Assistant Program