HOC, Regional Doctor

Job Description

The Health Operations Center Regional Doctor provides high level complex, critical decision and operational support for shipboard medical operations. They support a team of health professionals located in the US, UK, Germany, and Australia to provide 24/7/365 medical support to all ships in the Corporation through the globally interconnected regional Health Operations Centers (HOC). They provide clinical, operational, logistical, and coordination support to the ship’s doctors and Captains for significant medical events, medevacs, and illnesses and outbreaks of public health concern. They are responsible for developing and updating HOC specific policies, procedures, and protocols for medical responses for shipboard incidents, regional medevacs, telemedicine services, and Company properties.

They provide 24/7/365 medical cover to support the shipboard emergency response (ERO) for the four North America brands.

They develop partnerships with third-party providers that support the network for global fleet medical operations including medevac capabilities, coast guard assets and locations, air ambulance providers, telemedicine support networks, and national and port health authorities.

They conduct ship and shoreside facility operational visits and participate in shipboard initiatives including quality assurance compliance audits and case reviews to support clinical governance activities.

They support guest pre and post-cruise needs in coordination with guest services, family assistance, and communication teams as necessary.

Job Functions:

GLOBAL HEALTH OPERATIONS CENTERS (HOCs)

• Supports a team of health professionals in the US, UK, Germany, and Australia to provide 24/7/365 medical support to all ships in the Corporation through the globally interconnected regional Health Operations Centers (HOC).
• Provides clinical, operational, logistical, and coordination support to the ship’s doctors and Captains for significant medical events, medevacs, and illnesses and outbreaks of public health concern.
• Communicates, coordinates, and collaborates with the global Fleet Operations Centers, shipboard and shoreside leadership teams, and third parties, to provide situational updates and develop proactive plans to ensure the efficient and effective management of events.
• Provides fleet situational, policy, and educational updates to improve operational awareness and efficacy.
• Supports the investigation of significant events to identify lessons learned and implement procedure or process changes for continuous improvement.
• Develops and maintains a global database of shoreside medical providers including hospitals, coast guard assets and locations, rescue centers, and air ambulance providers to support the global care and disembarkation of guests and crew.
• Regularly analyses data on HOC activities and uses informatics to drive best practices that improve efficiency and effectiveness of the regional HOCs and brands.
• Provides timely, concise, and relevant situational updates to brand Director (or equivalent) and relevant stakeholders.

SHIPBOARD EMERGENCY RESPONSE

• Responsible for the 24/7/365 medical cover to support the HOC and shipboard ERO.
• Supports the shipboard emergency response (ERO) for the four North America brands.
• Provides management and training for medical staff for shipboard emergencies including outbreaks, communicable illness cases, and mass casualty response.
• Participates in Emergency response exercises as the medical subject matter expert.
• Reviews and updates the shipboard medical response team (MRT) protocols incorporating best practices.
• Maintains awareness of global and shipboard public health risks and provides support to the public health team for the prevention and response to public health events of concern such as outbreaks and communicable illnesses.

GUEST SUPPORT

• Supports guests prior to their cruise with any special medical needs and requests.
• Supports disembarked guests in coordination with guest services, family assistance, and communication teams as necessary.

POLICY, PROCEDURES AND COMPLIANCE

• Updates policies, procedures, and protocols for resuscitation, first response, shipboard incidents, regional medevacs, telemedicine services, and Company property medical responses.
• Conducts ship operational visits and communicates findings to relevant stakeholders.
• Conducts ship compliance audits to support clinical governance activities.
• Supports recruitment activities including conducting doctor clinical interviews.
• Conducts patient case reviews, escalates findings to stakeholders, and provides support for any subsequent remediation or investigation that may be required as directed by management.
• Conducts shoreside hospital and clinic site visits and updates databases with current information.
• Monitors shipboard audit outcomes (internal and external), identifies trends, and supports any required mitigations.

MEDICAL OPERATIONAL PLANNING

• Maintains partnerships with third-party providers that support the network for global fleet medical operations including medevac capabilities, air ambulance providers, telemedicine support networks, national and port health authorities.
• Manages the shoreside routine and urgent local medical responses and medevac plans for Company port properties and facilities.
• Provides medical and public health expertise with planning and protocols for new builds, dry docks, and refits.
• Identifies ships with higher risk itineraries and coordinates requests for any additional staff, supplies, and equipment with the medical staffing team.
• As the shoreside travel health expert, is responsible for itinerary planning, assessing geographic travel risks, specialty cruise needs, and fitness to sail reviews.

Qualifications:

• Minimum Education: M.D. Degree
• Discipline/Major: Active medical MD license
• Required Years and Area of Professional Experience: 5 years clinical experience in a healthcare setting
• Other Requirements: Strong leadership and communication skills and experience

Decision-Making :

Operational: Decisions focus on day-to-day activities within the company. Decisions made at this level help to ensure that daily activities proceed smoothly and therefore help to move the company toward reaching a strategic goal. They have short term consequences. Examples are: Handling employee conflicts, purchasing materials needed for operations.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. May need to stand for long periods of time.

Travel: Less than 25% with shipboard travel likely.

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as 'in-office.' As an in-office role, it requires employees to work from a designated Carnival office in South Florida from Tuesday through Thursday. Employees may work from home on Mondays and Fridays. Some positions may require additional in-office time each week and final schedule is determined by your leader. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental, and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company-paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
  • On-site preschool program and wellness center at our Miami campus

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About Us

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc is a global cruise company and one of the largest vacation companies in the world. Our portfolio of leading cruise brands includes Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises, and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe; and P&O Cruises in Australia. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness, and integrity.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability or any other classification protected by applicable local, state, federal, and/or international law.

Benefits as a member of Carnival's Team:

• A comprehensive benefit program which includes medical, dental, and vision plans
• Additional programs include company-paid term life insurance and disability coverage and a 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Paid vacation and sick time
• Cruise benefits
• An on-site fully accredited preschool educational program located at our Doral campus
• An on-site Wellness Center and Health clinic at our Doral campus

To view a copy of Carnival's FMLA, EEO and EPPA posters please visit: (click or copy and paste link into your browser).