Assistant Director of Interim Housing

POSITION: Assistant Director of Interim Housing

DIVISION: Programs – Interim Housing

WHY JOIN US:

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 13,000+ people’s lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

THE POSITION:

The Associate Director of Interim Housing is responsible for the program oversight of LA Family Housing (LAFH) Interim Housing programs and for direct supervision, development, and support of program managers. Duties include but are not limited to staffing oversight and executing the Director’s vision for staff development, increased staff morale and retention. The Associate Director will conduct program assessments, analyze program gaps, and implement clinical service models in partnership with the Director to ensure service delivery is effective, efficient and utilizes best practice models. This role will ensure operational standards of care across multiple sites and will be charged with contract oversight including ensuring compliance and all reporting and billing responsibilities. This position will focus on internal program and staff capacity building and implementation of best practices and models to meet the standard of care set forth by the Director, Deputy Chief Program Officer and Chief Program Officer.

WHAT YOU’LL DO:

• Implement best practices and standards for Interim Housing programs
• Supervise and develop direct reports, addressing HR concerns
• Ensure compliance with program standards, enhancing policies and procedures
• Manage program budgets, expenses, and financial stability
• Oversee program occupancy and utilization across multiple sites
• Coordinate service delivery, incident response, and program infrastructure
• Evaluate program performance, identify staff and program needs
• Conduct contract outcome assessments, service delivery reviews, and quality assurance
• Collaborate with Asset Management and FMO for facility maintenance and compliance
• Provide technical assistance to housing partners and sub-contractors
• Address staff retention and satisfaction, implement development initiatives
• Serve as a point of contact with funders and lead audit preparations
• Coordinate with Community Engagement Programs for volunteer and donation resources
• Respond to after-hours crisis calls and manage incidents as needed
• Analyze incident reports, develop tools to reduce incidents
• Offer crisis intervention and de-escalation support
• Attend relevant meetings and generate necessary reports
• Additional tasks, projects, and responsibilities as assigned by supervisor

WHAT YOU’RE SKILLED AT:

• Strong communication skills (written and oral)
• Proficient in staff supervision
• In-depth knowledge of HR policies
• Skilled in public speaking and team facilitation
• Expertise in program evaluation and implementation for support services
• Familiarity with community-based organizations and homeless resources
• Comprehensive understanding of homelessness and related issues (e.g., poverty, housing, CES)
• Advanced clinical knowledge, including crisis intervention, safety assessments, trauma-informed care, motivational interviewing, harm reduction, and housing first principles
• Expertise in recognizing mental health symptoms, substance use disorders, and trauma-related behaviors
• Resourceful problem-solving abilities
• Strong teamwork and independent work capabilities
• Bilingual proficiency in Spanish/English (preferred but not mandatory)
• Proficient in contract and fiscal management

WHAT YOU’VE ACCOMPLISHED:

• Master’s in Social Work (MSW) or Masters in Family Therapy (MFT) (preferred)
• Minimum of three (3) years of social service experience
• Minimum of two (2) years’ experience in program supervision; knowledge of homeless populations and services, government assistance programs, employment, housing placement, mental health, recovery services, case management procedures, grant writing, public and private funding, contract and fiscal management.

WHAT WE OFFER:

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed, please inform the Human Resources Department.

EQUAL EMPLOYMENT OPPORTUNITY:

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

FAIR CHANCE ACT:

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.

Travel Required

Yes. 60% travel required; use of a personal vehicle required.

Qualifications

Education

Preferred:

Masters or better in Social Work or related field.

Experience

Required:

2 years:

Experience in program supervision; knowledge of homeless populations and services, government assistance programs, employment, housing placement, mental health, recovery services, case management procedures, grant writing, public and private funding, contract and fiscal management.