ESSENTIAL FUNCTIONS:1. Manage Incoming Communications:Answer and screen calls promptly and professionallyProvide accurate information to callers and respond to inquiriesDirect calls to appropriate staff or departmentCultivate a welcoming and positive environment in the Career Resources Area2. Customer ReceptionGreet customers entering the PA CareerLink with warmth and professionalismOffer courteous and helpful customer servicesGuide customers to the appropriate partners for services based on intake formInform customers about the daily orientation scheduleAssists customers in the PA CareerLink Resources CenterCoordinate referral process with the community partners3. Document ManagementMaintain necessary paperwork for the PA CareerLink, including filing documentsAssists in data collection and generate reportsInput data accurately into various databases or spreadsheetsEnsures timely handling, addressing, and dispatching of PA CareerLink surveys and other correspondences4. Resource Center AssistanceFamiliarize yourself with available resources within the PA CareerLink Resource CenterFacilitate a smooth referral process with community partners, prioritizing customer needs5. Business ServicesAssists with business services and business educationPromote business initiativesEngage with local business to establish and strengthen partnershipsMaintain and nurture existing relationships with employer clientsCo-facilitate Business Services activitiesHelp to organize and conduct industry tours with business partners to educate the future workforce about the local labor market and in-demand occupationsMonitor and report business services goals and outcomes on a quarterly basis • Prepare and submit reports to Business Services Coordinator for review6. Additional Supportive DutiesMaintains the daily staff schedule for PA CareerLinkVerify, correct, and record information as directed by proceduresOrganize and files paperwork appropriately7. Adaptability and Continuous ImprovementIdentify opportunities for process improvement and implement best practicesAdapt to evolving organizational needs and contribute to strategic planning for future growthPursue opportunities for continued professional developmentOTHER DUTIES:Gains an understanding of other agency programs to provide potential referralsPerforms any other duties as requested for the general benefit of the agencySecure office at the end of each day and ensure all lights/machines are turned offMaintain cleanliness of workstationSUPERVISION RECEIVED:Supervision is received from the PA CareerLink Site Administrator and/or the Tableland Community Services DirectorQUALIFICATIONS EDUCATION• High School Diploma or GEDEXPERIENCE AND/OR TRAININGTwo years customer service experience preferredExperience in an office environment preferredADDITIONAL JOB REQUIREMENTSFoster a positive, cohesive, and collaborative work cultureAddress and resolve day-to-day operational challenges promptly and efficientlyMake informed decisions that align with organizational goals and valuesCommunicate effectively with co-workers or customersAdapt to changes in work environmentUtilize creativity and organizational skillsCommitment to providing inclusive and accessible services to diverse clienteleAbility to work effectively in a fast-paced, customer-oriented environmentStay abreast of technological advancements and integrate relevant tools to enhance office efficiency