Summary
WEX is an innovative payments and technology company looking to forge the way in a rapidly changing environment, with a goal to simplify the business of doing business for our customers, freeing them to spend more time, with less worry, on the things they love. Our Small Business Product suite is focused on just that, enabling Small Businesses to focus on what they love, their business, by providing tools that enable them to seamlessly manage their cash flow, make payments and make important business decisions.
As a key member of the Small Business Sr. Leadership team, you will partner closely with Commercial, Operational, and Technology to own and drive our Small Business product strategy. In this role, you will be accountable for creating an integrated product vision and strategy to drive high-value business outcomes by solving our customers’ major pain points through product innovation and the commercialization of new products. You will manage a team of product managers that will manage, define, and deliver the products and customer experience for each of our Small Business products.
A successful candidate in the next 12 - 18 months would deliver the following:
- Product Strategy and Vision : Develop and execute a bold vision for small business product offerings, with a focus on mobility and payments space, supported by rapid experimentation, external competitive assessment, and strategic partnerships and/ or acquisition to build confidence and traction, including the current small business portfolio, our new acquisition, and new product ideas.
- Market and Customer Research: Develop and execute a market and customer research strategy that incorporates market trends, the competitive landscape, and customer insights into the product strategy.
- Deliver Outcomes: Drive value for our customers and business through clear measurable outcomes that show meaningful progress against and momentum against our product strategy.
- Drive Commercial Mindset : In partnership with key players across WEX, develop and execute strong go-to-market strategies, including pricing, packaging, marketing, and sales enablement to ensure successful product adoption and profitable revenue growth.
- Team Leadership and Development : Build and lead a team of product managers through clear prioritization, frequent coaching, and transparent feedback, creating a culture of inclusiveness, empowerment, results, and trust.
- Cross-functional Leadership : Build a strong network across WEX and collaborate with partners and peers to drive product success.
How You’ll Engage:
- Transformational Approach: Understands that visionary thinking and new ways of working are critical to accelerating WEX’s competitive edge in the small business landscape.
- Strategic Mindset: Thinks big while working with executives and peers to develop long-term strategies that impact multiple products and services across WEX, identifying opportunities to win and scale.
- Customer Obsessed: Defines and leads with E2E customer experience and ideal state at the front, ensuring teams are focused on understanding the “why” behind customer behavior and iterating to solve it.
- Results Focused: Leverages vision, strategy, and outcomes to align the team on priorities and role models E2E thinking by deeply understanding technology, business, commercial and customer needs and transparently prioritizes against all to deliver great experiences.
- Insights Driven: Develops, nurtures, and role models a culture of data-driven decision-making across their teams and constituents by using data and judgment to lead through ambiguity for trade-offs and critical prioritizations.
- Relevant Expertise: Has a deep expertise in customer, market, industry, tech, and/or craft - often in more than one of these and looked to both internally and externally as a thought leader and influencer.
- Trusted Partner: Partners across WEX to deliver on "One WEX" opportunities, including thinking about shared capabilities, financial optimization, and different horizons and building a cross-functional team environment across E2E team (Sales, Marketing, Design, Dev, Support) where transparency, trust, and collaboration are prioritized.
- Talent Steward: Builds and manages a high performing team to have the right skills and competencies to deliver on future vision. Is a role model for how to build an environment in which product managers have clarity on roles and responsibilities, know what success looks like, grow their craft, and can do meaningful work.
Experience you’ll bring:
- 15+ years experience in product management, ideally with experience in launching new software products for small business
- 5-10 years of progressive product leadership experience.
- Strong leadership presence and proven ability to effectively communicate and influence across a broad set of stakeholders and executive leaders to drive strategic alignment
- Ability to set a bold vision for the reimagined experiences, and develop a strategy to execute and iteratively deliver on the vision.
- Strong analytical and problem-solving skills, with an extensive use of both quantitative and qualitative data, to drive prioritization and performance.
- Deep customer centricity, with a passion for understanding customer problems and rapidly experimenting to solve them.
- A proven track record of delivering on complex initiatives to drive high-value business outcomes through the commercialization of new products
- Strong leadership and communication, with a style that is collaborative, upbeat, inspirational and performance-driven.
- Strong coaching and mentorship with a track record of developing talent and building high-performing teams.
- Experience building scalable, shared capabilities.
- Demonstrated success in creating a vision to inspire, prioritizing key deliverables, defining and building roadmaps, and managing internal and external commitments.