Client Services Representative

Eurpac Marketing Retail and Logistics & Group a division of Eurpac Service, Inc. is looking for qualified candidates to work in its consumer goods distribution operation. We are looking for a Customer Service Representative to join our team in Virginia Beach, Virginia!
Key Result Areas:

• Process distributor purchase orders for assigned accounts.
• Perform all routine and non-routine duties associated with order entry, customer service, and customer communication.

Duties & Responsibilities:

• Daily processing of all EDI transmittals.
• Daily input of distributor orders for assigned accounts.
• Review and process email orders
• EDI Confirmations to all distributors of purchase orders.
• Contact distributors regarding any information for bills of lading or POD's.
• Maintain information product specification sheets for exchange only.
• Assist in clearing & monitoring phased out product lines.
• Process exchange orders.
• Track all shipping & receiving inquires.
• Process warehouse returns.
• Backup responsibilities:
  1. Backup for all other non-assigned FDS accounts
  2. Backup for sending out product specs.
• Review and analyze promotional display or special instance order add ons.

Working Relationships:

• Broker field sales, distributors, customers, and principals

EURPAC SERVICE, INC. maintains a drug-free workplace. All employees are required to successfully complete a pre-employment drug screening.
It is the policy and practice of Eurpac Service, Inc., to provide employment opportunities to all qualified persons on an equal basis. The Company will not to discriminate against any employee or applicant for employment because of his or her age, race, color, religion, marital status, pregnancy, sexual orientation, gender/gender identity, national origin, or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or thereinafter referred collectively as "protected veterans" or any other characteristic protected by federal, state or local laws.
Eurpac is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may email us at , send a fax to 203-840-8978 or call us at 203-642-1024. In order to quickly respond to your request, please use the words "Accommodation Request" as the subject line of your email or as the title of your fax document.
To view the Employee Polygraph Protection Act, please click here: Polygraph Protection Act employee rights (dol.gov)