Account Manager I, Fleet Solutions

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Job Description

The purpose of this job is to manage and grow existing less than 60 fleet customer accounts over the telephone in a fast-paced, high-producing environment.

1. Cultivate customer relationships over the telephone by serving as the primary point of contact on accounts
2. Focus on anticipating customer needs, resolve customer issues, address customers’ wholesale needs, and maximize mutual value toward SMART gallon and profit goals
3. Coordinate internal resources to continually identify growth opportunities and strengthen customer relationships
4. Develop value propositions through demonstrated industry knowledge of products and services, fuel and trucking industry, geographic conditions, competitors’ services, and market dynamics
5. Use tools and technologies to assess customer needs, formulate market-specific analyses, and develop sales plans to achieve goals
6. Perform internal account reviews and actual value summaries to increase mutual value and account penetration/wallet share growth
7. Maximize potential profitability by setting account objectives and developing plans to fulfill company compliance and deal processing needs
8. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
9. Ensure all activities are in compliance with rules, regulations, policies, and procedures
10. Complete other duties as assigned

Qualifications

1. Bachelor’s degree and minimum one year experience with telemarketing sales preferred, or five plus years’ experience with telemarketing sales

Specialized Knowledge

1. Knowledge of fuel and trucking industry
2. Thorough knowledge of company products and offerings
3. Beginner CRM (preferably Salesforce) skills
4. Beginner Microsoft Office skills

Competencies

1. Strong written and verbal communication skills
2. Highly organized with strong attention to detail
3. Focused on learning through organized training and self-initiated training
4. Advanced customer service skills
5. Intermediate problem and situation analysis skills
6. Ability to work in a fast-paced, dynamic environment
7. Proficient at setting high, yet realistic personal goals
8. Skilled at internal networking and teamwork

Additional Information

1. Nation-wide Medical Plan/Dental/Vision
2. 401(k) and Flexible Spending Accounts
3. Adoption Assistance
4. Tuition Reimbursement
5. Onsite Gym and Cafeteria
6. Weekly Pay
7. All your information will be kept confidential according to EEO guideline