Agency Overview
Marks is a brand design and experience agency constructed to meet the unique and dynamic conditions of today’s market. As a full-service agency, our expertise extends across all facets of the branding spectrum. A super-charged brand design and experience powerhouse — ready to take on the biggest opportunities that lay ahead for our clients.
Dynamically structured, we deliver the dual perspectives of both Insider and Outsider — fluid, day-to-day brand guardianship and design leadership coupled with the game-changing provocation and fresh thinking that enables brands to uncover and calculate their next move, big or small. Combining divergent perspectives and experiences into a single seamless methodology fuels their clients to move fast, move forward, and move confidently.
The Role
As a Brand and eCommerce Project Manager, you will be working with Kroger directly to support and manage the design and execution of the eCommerce content for the Kroger Brand websites and retail applications. This position calls for a highly organized team member with a passion for process, collaboration, and managing large projects with many moving pieces.
The core responsibility is to manage content and image inventory tracking, brand style-guide updates, and intake from reviews. Other responsibilities include organizing brand marketing asks, collecting the data, writing the briefs, and collecting the relevant assets and components required to kick off the projects by relaying information to the Marks team, ensuring organization of status reports and timelines.
You will report to Marks Sr Account Manager, with a dotted line to Kroger’s Sr Growth Brand Manager, working with management and the rest of the team to ensure that the projects are completed successfully and on time. You will need to showcase an ability to collaborate with several teams, as well as demonstrate the independence and resourcefulness demanded by an agile and highly dynamic environment.
The ideal candidate will combine exceptional organizational skills, an understanding of e-commerce dynamics, and the ability to navigate a fast-paced, client-centric environment.
Key Responsibilities:
Project Management:
- Act as the primary liaison between Kroger and our agency, managing all aspects of e-commerce project delivery, from initiation through completion.
- Lead project kick-offs, joint meetings, presentations, ensuring all stakeholders are aligned and informed.
- Track and report on project timelines, managing any changes and communicating them effectively to Kroger and Marks teams.
- Maintain detailed project status reports and documentation, facilitating daily or weekly status meetings with Kroger and Marks teams.
Client and Internal Coordination:
- Work onsite at Kroger, building and nurturing strong relationships with client stakeholders and internal teams.
- Collaborate closely with creative, design, and strategy teams to ensure project requirements and client expectations are met.
- Organize, find, chase down: all relevant assets and components from the Brand Marketing Team at Kroger, ensuring all materials are accurate and complete.
- Manage and streamline workflow processes, identifying opportunities for efficiency improvements and implementing best practices.
Production Management:
- Oversee the execution of digital retail content, including the adaptation of creative assets for e-commerce platforms.
- Ensure timely and accurate project data and manage the circulation of eCommerce design files and obtain approvals from Kroger’s cross-functional Teams.
Critical Skills and Behaviors
Detail-Oriented and Efficient
- Process-oriented and highly organized
- Strong attention to detail and eye for error
- Ability to manage several aspects of a project at once
- Helps create efficiencies and improve processes
- Create a seamless workflow and energetic environment and continually evolve
Communicates well visually and verbally
- Lead project kick-offs, meetings, ensuring smooth project workflow
- Maintain a project status report. Attend/hold weekly status meetings with involved partners.
- Ensure shared documents (status reports, excel sheets, lists, etc) are easy to navigate and user friendly for all relevant parties.
Thriving in a collaborative space
- We value culture and teamwork over egos—must work well within a team.
- We’re a tightly knit group that values and prioritizes agency culture.
Resourceful and Independent
- Ability to multi-task and problem-solve on a daily basis.
- Demonstrates a roll-up-your-sleeves-and-get-it-done attitude.
- Can be trusted to run with a project and see it through without micro-managing.
- Strong ability to shift quickly from project to project.
Prerequisites
- Preferred – a Bachelor’s degree in Sales & Marketing, Business Administration, Graphic Management Services, Design, or a related field eCommerce field.
- 2 years of proven experience in e-commerce project management, client service, or a related field, preferably within a retail or design environment.
- Understanding of e-commerce platforms, digital content management, and design adaptation processes.
- Proficiency with both PC and Mac OS platforms, and Microsoft Office Suite (Word, Excel, PowerPoint, Keynote) or equivalent software.
- Excellent organizational, time management, and interpersonal skills.
Experience Required
- Proficiency with both PC and Mac OS platforms, and Microsoft Office Suite (Word, Excel, PowerPoint, Keynote) or equivalent software.
- Understanding of e-commerce platforms, digital content management, and design adaptation processes.
- 2 years of proven experience in e-commerce project management, client service, or a related field, preferably within a retail or design environment.