We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
Salesforce DevOps Admin
Build your Salesforce career with CIBC!
As a major investment of CIBC U.S., CRM is a multi-year effort utilizing Salesforce to transform the sales journey by simplifying and digitizing processes while driving greater sales effectiveness. Successful transformation requires hiring and selecting diverse and talented people who are equipped with the right end-to-end knowledge, skills, and passion about being at the forefront of innovation.
What you will do
- Collaborate directly with stakeholders, end-users, Product Owners, Business Analysts, and functional partners – Data, Information Security, Identity Management, Compliance, Legal, and Risk
- Work closely with technical experts at the platform and enterprise level to perform pre and post deployment steps
- Manage daily support and maintenance of an internal Salesforce instance, and conduct long-term improvements to operations
- Communicate with project managers, clients and other developers to support cohesive strategies and ensure effective collaboration throughout
- Provide system administration support for the Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow
- Knowledgeable about Salesforce APIs to integrate with external systems and data
- Responsible for deploying code/customizations in various environments (QA, UAT, and Production)
- Review monthly Audit Trail logs and Login History
- Troubleshoot incidents and resolve service requests in a timely manner
How you will succeed
- Leveraging Technology – Become a technology expert. Leverage Salesforce out of the box functionality and identify appropriate opportunities to customize.
- Team Participation – Actively engage with technical, product and business teams.
- Project Delivery – Execute Agile Scrum practices to deliver high quality, on-time changes to the Salesforce FSC and Marketing Cloud products.
Who you are
- You embrace and advocate for change.
- You're motivated by collective success.
- You love to learn.
- You’re goal-oriented.
- You're digitally savvy.
- Values matter to you.
Professional Experience
- BS/BA degree in Computer Science or related major
- 3+ years of CRM enterprise experience, including administrator experience with Salesforce FSC, Sales Cloud/Marketing Cloud, and integration
- Familiar with modern technology and architecture (cloud, virtualization, object stores, etc.)
- Knowledge with key areas of technical architecture, including integration technologies, single sign-on, and master data management.
- Good command on the version control tools including but not limited to GIT.
- Experience deploying and managing CI/CD pipelines.
- A good understanding of OAUTH2, Caching, Outlook integration and other integrations.
- Good to have Azure DevOps, databases, data modeling, and SQL
- An ability to develop reports, dashboards, and processes to monitor data quality and integrity
- Desire to work in a highly collaborative environment
- Manage Connected Apps and Digital Certificates (SSO, API, IDM, Commvault)
- Experience with Dataloader and Developer Console/SOQL
- Familiarity with Salesforce out of the box functionality such as objects, validation rules, page layouts, record types, and sharing model permissions
- Any of these Salesforce certifications are preferred:
- Salesforce Certified Administrator
- Salesforce Marketing Cloud Administrator
- Salesforce Certified App Builder
What CIBC offers
- Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and home.
- Connect: Work in a place where the right technology and infrastructure foster innovation, collaboration, and creativity.
- Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training.
- Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits programs, retirement savings, and more.
Job Location : IL-70 W Madison St, 10th Fl
Employment Type : Regular
Weekly Hours : 40
Skills : Analytical Thinking, Application Testing, Business Requirements, Business Systems Analysis, IT Process Improvement, Operational Efficiency, Operations Support
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