Business Services Representative*

Salary : $50,128.00 - $68,993.60 Annually
Location : Throughout San Bernardino County, CA
Job Type: Full-time
Job Number: 24-23198B-01
Department: Workforce Development Department (EDA)
Opening Date: 01/06/2024
Closing Date: Continuous
The Job
The Workforce Development Department is recruiting for a Business Services Representative for the Business Services Unit. Business Services Representatives work directly with the Workforce Innovation and Opportunity (WIOA) program providing employer outreach and job development services.
Business Services Representatives market WIOA services to employers, such as job training, job posting and advertising, and candidate prescreening and referral, to assist in meeting hiring demands. Business Services Representatives promote services by visiting businesses, attending business events and Chamber of Commerce functions, and through presentations at business gatherings, to increase participation in the program and identify job opportunities.
*Official Title: Workforce Development Specialist. For a more detailed description, refer to the job description.
ABOUT THE DEPARTMENT
The San Bernardino County Workforce Development Department (WDD) adminsters programs under the guidance of the Workforce Development Board and funded by the Department of Labor's Workforce Innovation and Opportunity Act (WIOA). The Department operates three (3) America's Job Centers of California (AJCCs) which are strategically located in the East Valley, West Valley and High Desert Regions of the County to serve our communities. Through its programs and services, WDD implements comprehensive strategies to support the County's Vison by creating a vibrant economy with a skilled workforce while meeting the needs of local businesses and creating opportunities for workers to prepare for and enter into well paid careers. For more information, visit
Click on the images below to learn more about our excellent benefits!
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Applicant must successfully pass a background check, which includes fingerprint and medical exam, prior to appointment.
Travel: Travel throughout the County is required. A valid California Class C driver license is required at time of appointment. Employees in this class may be required to use personal vehicles and show proof of automobile liability insurance.
Sponsorship: San Bernardino County is unable to consider to candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.
This recruitment may close at any time once a sufficient number of applications have been received.
Minimum Requirements
Candidate must meet BOTH the Education and one (1) Experience option.
EDUCATION: Thirty (30) semester (45 quarter) units of completed college coursework from an accredited college/university in business/public administration, education, human/behavioral/social science, or other relevant field.
Note: A list of coursework must be submitted with the application if a degree (as listed above) has not been conferred.
--AND--
EXPERIENCE OPTION 1: One (1) year of full-time equivalent experience with the primary duty in outside sales of making (in-person) business contacts to provide business-related services.
Note: Telephone and internet sales are not considered qualifying.
EXPERIENCE OPTION 2: One (1) year full-time equivalent experience in a government or non-profit agency, with primary responsibility for outreach to businesses for the purposes of fulfilling workforce needs, e.g., recruitment, training, layoff aversion, or staff reemployment requirements.
Note: Career advisory experience is not considered qualifying.
Desired Qualifications
The ideal candidate will possess a Bachelor's degree along with experience in outside sales, selling and providing a product or service tailored to meet an individual need. Interacting with business executives, owners, managers, and others in upper-level positions is highly desirable, as are time management and public speaking skills.
Bilingual applicants fluent in both Spanish and English are encouraged to apply.
Selection Process
There will be a competitive evaluation of qualifications based on the information provided on the application and supplemental questionnaire. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire.
This recruitment is open on a Continuous basis and may close at any time.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
If you require technical assistance , please click HERE to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
All communications regarding the remainder of the selection process will be via email. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.
EEO/ADA: San Bernardino County is anand Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit thewithin one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Clickfor information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process .
Administrative Services Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits, please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
01
Instructions : The following questions will be used to help determine if you meet the minimum qualifications for the position. Your responses will also provide a basis for a Competitive Evaluation that will determine your placement on the eligible list. Please ensure that any experience indicated in your responses is clearly detailed in the employment history section of your application.

• I have read and understand the above statements.

02
Education/Coursework: List your completed coursework related to this position. If you have an Associate Degree or higher, indicate your degree below and be sure to fully complete the Education section of your application.
Include the following: Name of School, Course Title, Course Number, Number of Units, Type of Units (semester or quarter). Example: SBVC, Intro to Psych, Psych 101, 3 sem units.
Transcripts must be attached to the application if an Associate's or Bachelor's degree has not been conferred. This can be done by uploading them into the attachments section of the application.
03
Qualifying Experience: Under which option do you meet the minimum experience requirements?

• OPTION 1: One (1) year of (full-time equivalent) experience with the primary duty in outside sales of making (in-person) business contacts to provide business-related services. Note: Telephone and internet sales are not considered qualifying.
• OPTION 2: One (1) year of (full-time equivalent) experience in a government or non-profit agency, with primary responsibility for outreach to businesses for the purposes of fulfilling workforce needs, e.g., recruitment, training, layoff aversion, or staff reemployment requirements. Note: Career advisory experience is not considered qualifying.
• Other
• I do not meet any of the above options.

04
Indicate the employer(s) where you gained your qualifying experience . Include the employer's name and your dates of employment. Ensure this employer is listed and fully detailed in the Work Experience section of your application. If none, indicate "N/A".
05
Business Interactions : Do you possess experience interacting with business executives, owners, and/or managers?

• Yes
• No

06
Describe your experience providing a service/product package tailored to meet an individual business need. Identify the business, and include how you discovered the need of the business, as well as the outcome. If none, indicate "N/A".
07
Describe your experience marketing a product or service . Include your activities from initial contact with the customer, follow-up services provided, and your achievement of weekly or monthly goals. If none, indicate "N/A".
08
Describe your experience collaborating with businesses partners ensuring job retention, expanding employment and career advancement opportunities. If none, indicate "N/A".
09
Experience : Indicate the areas below in which you possess professional work experience. Check all that apply. (Experience must be clearly detailed on your application.)

• WIOA Services
• Employment Counseling
• Outside Sales
• Case Management
• Event Planning
• Coordination of Services
• Identification of Business Needs/Services
• Presentations
• None of the Above

10
Applicant Acknowledgement - Notification via email : As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).

• I acknowledge that I have read, understood, and agree to the above.

11
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.

• I understand

12
Applicant Acknowledgement - Application Complete : Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

• I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.

Required Question