Student IT Consultant - Service Desk

• Level One support for Auburn Information Technology resources including data network, wireless network, accounts, email, labs, software, printing services, cable TV, classroom support, telephone systems, web applications, and other Central IT services.


• Incident tracking to assist with problem resolution, development of online support documentation, and IT planning.


• Configuration of laptops, tablets, and cell phones for campus wireless and email systems.


• Provide assistance to students living on campus with configuration of TV's, gaming systems, and other streaming devices for campus Gamenet.


• Assistance with Duo 2Factor registration, reactivation, and removal.


• Ability to work independently.

• Must be a current Auburn University student.


• Must maintain a minimum of a 2.0 GPA .


• Must be willing to work some evening shifts (Monday - Thursday, 5 pm - 10 pm).


• Must be willing to work some Sunday shifts (5 pm - 10 pm).


• Must be willing to work during the Summer semester.


• Must be willing to work portions of the breaks between semesters (this includes Fall and Spring breaks, and part of Thanksgiving and Christmas breaks).

Expectations:

• Must understand that if hired, the student will be responsible for working the hours that they are scheduled or will ensure that their hours are covered if they are unable to work a scheduled shift.


• Excellent oral and written communication skills.


• Must be motivated, diligent, and hard-working.