Digital Signage Specialist

Purpose

The Digital Signage Specialist is responsible for supporting hardware and software as well as preparing and distributing media for digital signage systems at installations across the country.

Responsibilities

• Provides service and support to internal and external customers
• Manages incoming calls or service requests from PTG clients; troubleshoots and determines whether a technician is necessary
• Proactive monitoring of all the elements of the networks under management contracts
• Creates internal job tracking and documentation
• Verifies warranty of existing products
• Creates quote of necessary labor and/or parts for service request, obtains client approval
• Ensures all necessary equipment is shipped to the site/technician and confirms technician for scheduled dates and time
• Confirms service request has been completed to the clients’ satisfaction and obtains all necessary documentation from the technician
• Documents all aspects of the service call
• Send service job to Accounting for close out
• Maintains internal and external ticketing systems
• Configure, install, and maintain hardware and software components of our infrastructure
• Provision and maintain Windows, Android and Mac based devices, media players, Content Management Systems, and other proprietary hardware

Qualifications

• Bachelor’s degree in field of Technology
• 2+ years working experience in digital signage or other similar technologies
• Experience with Brightsign, Scala, Navori, Signage Live CMS or other digital signage platforms
• Hardware knowledge of small form factor devices and network appliances
• Ability to manage workload and delegate as necessary
• Knowledge of network structures and various remote connectivity applications (Screen Connect, LogMeIn, RDP, and Any Desk)
• Advanced knowledge of MS Office
• Experience with Q360 and Zendesk a plus
• Ability to effectively perform in deadline driven environments