Patient Services Coordinator III

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Job Description - Patient Services Coordinator III (3293822)

Job Description

Description

The Lead Patient Services Coordinator, under general supervision of the Practice Manager, works collaboratively with leadership to oversee the day-to-day operations and the supervision of all administrative and facilities staff. The PSC III has direct supervision of the desk staff to include performance and scheduling. Provides cross coverage for the front desk as member of the team.

PRINCIPAL DUTIES AND RESPONSIBILITIES: 

Collaborates with practice leadership to evaluate, develop, and implement various administrative systems and procedures designed to maximize the secretarial work flow, thereby creating staffing efficiencies

Ensuring accuracy of insurance information and check eligibility

If patient does not have insurance, offers instructions and assistance to apply for sliding fee scale

Participates in departmental preparation for Joint Commission and other regulatory site visits

Ensures that HIPAA policies and procedures are fully implemented

Works as part of the team and maintains ongoing working relationships with staff, and clinical and physician members of the practice, to facilitate positive staff morale and support provider productivity

Attends all monthly meetings, takes minutes and distributes to necessary staff

Performs all duties and/or projects assigned by the Practice Manager, Operations Director, or Medical Director

Participates in PCMH Developmental Projects

Collaborates with medical staff to ensure smooth patient flow and provides needed documents for visit

Generates and mails no show/missed appointment letters to all clients not checked in at the end of the shift

Schedule any imaging orders provider has done and obtain prior authorization if needed

Handles referrals to specialists, tracking patients’ appointments to specialists

Obtain BH authorizations, input into Epic and closely monitor and track them

Trains and supervise all new administrative and Patient Service Coordinator staff

Responsible for all mail/faxes that come into the health center and distribute accordingly

Performs all of the following key functions of the administrative/Patient Service Coordinator staff:

Meets and greets clients and visitors in a courteous, pleasant and approachable manner

Checks in patients which includes greeting the patients, providing new patients with HIPAA paperwork, verifying insurance information, asking for changes in demographic and insurance data

Answers phones and clears voicemails on a timely basis, generates no-show and appointment reminder letters and conducts the end of the day closeout

Takes messages, generates telephone encounters and routes them to clinical staff

Make reminder calls the day before all appointments and same day reminder calls for all new patients and physicals

Accurately records payments on the day sheet for cash/checks or credit. Day sheet must tally accurately at the end of shift and be checked and initialed by a peer. Independently notifies supervisor if receipts and payments do not match

Day sheets and payments are picked up by the Charlestown Administrative Coordinator or designee at the end of the shift.

Qualifications

QUALIFICATIONS: 

Minimum of two to four years of healthcare administration experience

Minimum of two years of supervisory experience

Knowledge of managed care plans/insurance

High School Diploma or GED required; BA or BS degree preferred

SKILLS/ABILITIES/COMPETENCIES REQUIRED: 

Must have strong interpersonal and communication skills

Must have the ability to be flexible, highly organized and thoughtful in a fast paced ambulatory setting

Must have analytical and creative problem solver skills which will support sound decision making

Must have strong computer skills and knowledge of office practice applications

Must have strong organizational skills

Must have a high degree of initiative and independent judgment

Must have the ability to perform all duties of the Administrative/PSC staff

WORKING CONDITIONS: 

• Ambulatory health care setting

QUALIFICATIONS: 

• Minimum of two to four years of healthcare administration experience

• Minimum of two years of supervisory experience

• Knowledge of managed care plans/insurance

• High School Diploma or GED required; BA or BS degree preferred

SKILLS/ABILITIES/COMPETENCIES REQUIRED: 

• Must have strong interpersonal and communication skills

• Must have the ability to be flexible, highly organized and thoughtful in a fast paced ambulatory setting

• Must have analytical and creative problem solver skills which will support sound decision making

• Must have strong computer skills and knowledge of office practice applications

• Must have strong organizational skills

• Must have a high degree of initiative and independent judgment

• Must have the ability to perform all duties of the Administrative/PSC staff

WORKING CONDITIONS: 

• Ambulatory health care setting

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged. 

Primary Location

Primary Location

: MA-Boston-MGH North End Waterfront Health

Work Locations

Work Locations

: MGH North End Waterfront Health 332 Hanover Street Boston 02113

Job

Job

: Customer Service

Organization

Organization

: Massachusetts General Hospital(MGH)

Schedule

Schedule

: Full-time

Standard Hours : 40

Shift

Shift

: Day Job

Employee Status

Employee Status

: Regular

Recruiting Department : MGH North End Health Center

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