Regional Customer Service Specialist

About the Role
West Shore Home is seeking a dedicated and customer-focused Regional Customer Service Specialist to join our growing team. In this role, you will provide top-tier support to customers after installation services, ensuring all inquiries and concerns are resolved efficiently and professionally. As a key player in our customer service team, you will work closely with management and other departments to enhance the overall customer experience.
Why Work With Us?
At West Shore Home, we foster a supportive and dynamic work culture where our team members thrive. We believe in empowering our employees through professional growth opportunities, ongoing training, and collaboration. We're proud to offer competitive pay and comprehensive benefits to support your well-being and career development.
Pay & Benefits:

• Competitive Pay: $20-$21 per hour
• Comprehensive Benefits Package :
  • Medical, dental, and vision insurance
  • Paid time off (PTO)
  • 401(k) with company match
  • Life and disability insurance
  • Employee wellness programs
  • Opportunities for advancement and growth
• Positive Work Culture : We emphasize teamwork, personal development, and a collaborative environment where your ideas and contributions are valued.

Key Responsibilities:

• Provide 5-star post-installation customer service, addressing customer inquiries via phone, email, and text.
• Troubleshoot and resolve issues using product knowledge and judgment.
• Schedule service visits when issues cannot be resolved remotely.
• Manage escalations, ensuring timely communication with management.
• Document service cases and updates in Salesforce and other systems.
• Communicate with manufacturers to resolve product issues and order necessary parts.
• Collaborate with internal teams to improve customer service processes.
• Call customers post-service to ensure satisfaction and encourage survey participation.

What We're Looking For:

• Excellent communication and problem-solving skills.
• Experience in customer service, preferably with CRM tools
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• A proactive team player who thrives in a collaborative setting.

What Success Looks Like:
A successful Regional Customer Service Specialist will consistently provide outstanding customer service, effectively manage escalations, and contribute to process improvements that enhance the overall customer experience. You'll be an integral part of our team, helping ensure customers receive timely, effective support.
Apply Now!
If you are passionate about delivering great customer service, enjoy working in a supportive team environment, and are looking for a company that values its employees, apply today to join West Shore Home!