Client Service Specialist

Job Title: Client Service Specialist
Immediate Supervisor Title: Customer Service & Asset Manager
Company Overview: Intelligent Retinal Imaging Systems (IRIS) was founded in 2011 with a vision to End Preventable Blindness and save sight for millions of people by identifying eye disease early through the development and deployment of innovative and comprehensive screening programs. IRIS partners with forward-thinking providers and payers alike to improve quality outcomes, increase patient access, and reduce overall healthcare costs, creating a better healthcare system.
General Summary: IRIS is seeking a Client Service Specialist to actively assist a select group of IRIS customers. This is a great fit for a resourceful, self-driven individual looking to begin a career in client relations. An organized person with strong administrative, communication, and follow-through will succeed in this position. As a Client Service Specialist, you will have the opportunity to integrate an understanding of sales, technology, education/training, professional services, consulting, and support. The ultimate strategic goal of this role is to support existing clients to increase utilization and maintain satisfaction.
Essential Job Responsibilities:

• Serve as the key point of contact for assigned clients.
• Assist new customers with completing onboarding via IRIS' automated onboarding system.
• Work with the Customer Support team to address any technical issues with assigned clients.
• Analyze and interpret Client data and information and turn them into actionable insights.
• Provide training & education for standard functionality to assigned clients.
• Work closely with clients to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
• Provide feedback to the Product team and participate in technology product design discussions to create tools the customers need.

Job Requirements:

• Associate's degree or related experience
• 3+ years of customer service experience
• Experience in healthcare is preferred but not required.

Skills Required:

• Excellent communication, both verbal and written, with strong interpersonal skills
• Highly organized with strong time management skills and self-accountable
• Highly coachable, career-driven professional with the ability to learn quickly, and be flexible to evolving business.
• Ability to demonstrate effective influential leadership across all customer types/stakeholders.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to use hands and is required to talk and hear.
• The employee is frequently required to stand, sit, and walk.
• Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.
• Ability to sit, type, and view a computer screen up to 8 hours at a time.
• Ability to use telephone / headset for up to 8 hours at a time.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Location: Pensacola, FL / Some travel required
Job Status: Full-Time / Benefits Eligible
Salary: Based on Experience