Program Director

Evergreen Posting: Walker-Miller is experiencing tremendous growth and as such, we are always looking to meet and network with great talent for future openings. If you are an Energy Efficiency professional, we would love to meet you! Please submit your application and a member of our Talent Acquisition team will reach out to you. Please note, this posting is not an active job advertisement.

Company Overview:

Walker-Miller Energy Services is a 24-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE:

B - Boldly Go

E- Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Summary:

This position is responsible for operational leadership and developing long-term relationships with large customers. This includes connecting with key business executives and stakeholders and actively seeking new opportunities to grow our business with the customer. As the Director, Business Operations, you are responsible for ensuring the energy efficiency programs run effectively and efficiently. You will oversee team members, subcontractors, and vendors to ensure all expectations of the programs are met. The Program Director is responsible for growth, overall operations, and the successful management of productivity, quality control, and safety measures as established and set for the Operations Team.

Essential Responsibilities:

• Lead and develop team members based on a core value driven culture that encourages top performance with compassion.
• Lead programs to increase the energy efficiency in direct installation, education and audits, and rebate programs.
• Manage and grow program scope with existing clients.
• Manage and develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
• Serve as the lead point of contact for all customer account management matters by assisting with challenging client requests or issue escalations.
• Forecast, deliver on, and track key account metrics (e.g. energy savings and incentive spend, monthly program results, and financial forecasts).
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
• Negotiate contracts and close agreements to maximize profits.
• Continuously update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Basic Qualifications:

• Bachelor's degree required in energy, engineering or business or a related field, or equivalent experience.
• 5+ years proven success in a business development role, preferably with experience in the energy efficiency industry.
• 5+ years' experience in the energy efficiency industry.
• Experience in managing and building high level utility relationships.
• Demonstrated experience in managing multi-million-dollar contracts, key account client relationships, business development, and staff and resource management.
• Strategic, hands-on leadership with exceptional organizational, communications, and people management skills.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Experience leading and motivating a team to generate results.
• Proven track record of successful business development expertise.
• Deliver consistent performance against set targets on key customer satisfaction measures and carry out weekly reviews of KPI's.
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent listening, negotiation, and presentation skills.
• Self-motivated and able to thrive in a results-driven environment.
• Critical thinking and problem-solving skills.
• Encourage a positive work environment and culture for all team members.
• Experience with Microsoft Office Suite.

Desired Qualifications:

• Advanced degree, preferred.

Licenses & Certifications:

• LEED Accreditation preferred.
• CEM (Certified Energy Manager) preferred.
• PMP preferred.

Physical Demands and Work Environment:

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls.
• The employee is frequently required to stand, walk, kneel, crouch, and/or crawl.
• Ability to lift up to 30 pounds.
• Noise level is typically low to moderate.

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

Walker-Miller Energy Services is an Equal Opportunity Employer.

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates' demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to and click on 'E-Verify' located near the bottom of the page.