Ghost is a private, b2b marketplace that helps scale distribution for the best brands in the world. Ghost works with leading brands in streetwear, apparel, footwear, beauty, and home to find alternative distribution channels for surplus inventory. By providing transparency, data, and a network of vetted buyers, the Ghost platform serves as the backbone for sellers to diversify and optimize their inventory lifecycle. Backed by top VC funds (Cathay, USV, Equal, Eniac), Ghost is one of the fastest growing startups in LA.
About The Role
As a Staff Product Manager, you will play a critical role in shaping the future of our product offerings. You will be responsible for driving the product vision, strategy, and execution for key initiatives, working closely with cross-functional teams to deliver products that meet customer needs and drive business growth. This role requires a strategic thinker with a passion for innovation and a track record of successfully managing complex product life cycles in a fast-paced startup environment. You’ll report to our Head of Product, and will be closely partnering with engineering, product design, marketing, sales, merchandising, and operations.
This role will be based out of our Los Angeles office.
About You
- You have worked 5-10+ years in a product role at a hyper-growth startup.
- You have a strong customer mindset: everything you do starts with understanding who your customers are, as well as their jobs to be done. You then work backwards from there, challenging all prior assumptions, to serve them.
- You focus on fully owning an outcome, not just a product. You can envision, define, and deliver projects and products (including non-product initiatives) that can significantly impact that outcome.
- You are not afraid of holding yourself accountable on a well defined north star KPI, and you will regularly report on them.
- You possess a superpower to turn ambiguous or conflicting directions into an organized and thoughtful plan, then execute on it, delivering customer delight.
- You are able to prioritize and scope functionality that balances for long term vision and short term pain points.
- You can inspire your cross-functional partners (including but not limited to Engineering), and have the flexibility to balance and align on competing priorities.
- Marketplace experience is a big plus.
- We believe if we aren’t first, we’re last! We need to be the best at what we do. We must set the highest standards in our winner-take-all market. We fight for every dollar and never settle. We are all owners, hustlers, and street fighters - working together to achieve a unified goal.
- Anything we can do tomorrow, we can do today. We drive a culture of high velocity, leaving no room for analysis paralysis. We promote efficiency and progress in every step we take. If it will help the business, just do it. It’s better to get a speeding ticket than a parking ticket.
- We are a customer-obsessed company and believe in making it magical: Our members are at the center of our universe. We continuously strive to create experiences that are 10x better at every touchpoint. We anticipate their needs and go above and beyond, delivering experiences that surpass expectations.
- We believe that problems are opportunities and we work together as a team to solve them. Every roadblock is an opportunity for innovation. We tackle problems as a team, welcoming open discourse to deeply understand operational and customer problems to create solutions. No task is too big or too small, and we take on challenges beyond our core responsibilities, spreading optimism and confidence.
- We embrace radical candor. We embrace difficult questions and uncomfortable answers. Our decisions are grounded in data and facts, leading to meaningful and sustainable outcomes. We value giving and receiving open, honest feedback. We critique ideas, not individuals. We embrace radical transparency and rigorous thinking, avoiding decisions driven by ego or self-interest.