Call Center Representative Location: Concord, CA Pay Range: $19-21/hr Full Time, Onsite Temp-to-Hire We are seeking a Customer Service Representative to join a leader in providing lifesaving medical alert systems, where youll be part of a mission-driven company that helps seniors and individuals with medical needs maintain their independence and safety. This is more than a job - its a chance to make a real difference in peoples lives!As a Customer Service Representative, youll be responsible for handling inbound and outbound calls, providing exceptional customer service, troubleshooting technical issues, and ensuring customer accounts are managed smoothly. Your compassion, tech-savvy, strong communication skills, and genuine desire to help others will be crucial- in this role.If youre detail-oriented, enjoy problem-solving, and thrive in a fast-paced environment, youll fit right in with this team! Apply now and call Brett at 888-303-5627 to discuss this opportunity.What Youll DoHandle inbound and outbound phone calls with care, professionalism, and empathy.Provide top-tier customer service and support, assisting with billing inquiries, account updates, cancellations, and more.Schedule follow-up calls and ensure timely resolution of customer concerns.Troubleshoot technical issues with customers, guiding them through product installation and resolving any challenges.Respond to inquiries related to alarm signals, accounts receivable, and follow-up procedures.Log customer interactions in Salesforce.com and maintain accurate records in vendor systems.Collaborate with the team to onboard and train new hires on workflows and processes.What Youll Bring3+ years in a phone-based customer service or call center roleHS Diploma or equivalentStrong communication, data entry, and problem-solving skillsFamiliarity with Salesforce.com and UPS Systems a plusPassion for providing support and peace of mind to seniors and individuals with medical needsDynamic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.