Division Manager

We are seeking an experienced and dynamic Division Manager. The ideal candidate is a business-savvy leader with proven experience in managing teams, a strong understanding of financial management, and a focus on customer service excellence. This role is key to driving growth, establishing efficient processes, and ensuring a culture of safety and accountability across the division.

At TLC Plumbing, Heating, Cooling & Electrical, we’ve been a people-first company for over 37 years, rooted in our core values of honesty, hard work, respect, compassion, and consistency. Our commitment to service excellence has made us a trusted name in New Mexico, and we are looking for a leader to help drive our continued success.

Key Responsibilities:

1. Lead with a focus on growing revenue, profitability, and customer satisfaction.
2. Oversee the financial health of the division, including P&L management, gross profit analysis, and cash flow.
3. Develop and implement strategies to enhance customer service, streamline production workflows, and achieve service metrics.
4. Establish and maintain strong relationships with vendors, partners, and internal teams.
5. Implement systems and processes that drive the growth of our people, expand our customer base, and increase profitability.
6. Uphold and promote a culture of safety, ensuring compliance with all safety standards and practices.
7. Manage personnel and division resources, including budgeting, inventory, and equipment.
8. Foster an ownership mindset within the team, encouraging initiative and long-term business planning.
9. Ensure alignment with the company’s core values in all business practices.

Key Qualifications:

1. Business Acumen: Strong understanding of financial statements (P&L, gross profit), revenue growth strategies, and cash flow management.
2. Leadership Skills: Proven ability to lead, mentor, and grow a team, with a focus on positive culture and accountability.
3. Customer Service Excellence: Strong track record in delivering exceptional customer service and managing performance metrics with demonstrated success in closing the customer feedback loop.
4. Process Improvement: Demonstrated experience in establishing systems, processes, and documentation to drive efficiency and accountability.
5. Safety Focus: Expertise in safety training, compliance, and incident management.
6. Strategic Planning: Experience in project management, time management, and long-term business planning.
7. Proactivity: A proactive mindset, anticipating problems and driving continuous improvement.

Why TLC?

1. Competitive salary and annual profit sharing.
2. Comprehensive benefits package, including health, dental, and retirement options.
3. Opportunities for professional growth and development.
4. A strong culture of support, collaboration, and commitment to both employee and customer satisfaction.

Job Type: Full-time

Pay: $125,000.00 - $150,000.00 per year

Benefits:

1. 401(k)
2. Dental insurance
3. Employee discount
4. Health insurance
5. Paid time off
6. Vision insurance

Shift:

• Day shift

Experience:

• Team management: 5 years (Preferred)

Ability to Commute:

• Albuquerque, NM 87107 (Preferred)

Ability to Relocate:

• Albuquerque, NM 87107: Relocate before starting work (Preferred)

Work Location: In person