IT Applications Analyst

About Coast Community College District

The Coast Community College District (CCCD) is a public, multi-campus community college district serving Orange County, California. Established in 1947, CCCD has a rich history of providing accessible, high-quality education and training to students from diverse backgrounds. The district encompasses three comprehensive colleges, Coastline Community College, Golden West College, and Orange Coast College, and serves over 51,000 students annually through its various programs and services. CCCD is committed to student success and provides students with opportunities to explore their interests, develop their skills, and achieve their goals through a wide range of academic and vocational programs, support services, and co-curricular activities. With a strong commitment to diversity, equity, and inclusion, CCCD is dedicated to creating a supportive and inclusive environment for all students, employees, and members of the community.

Summary:

Analyzes, develops, tests, and documents computer systems and purchased integrated applications on multiple platforms for academic and/or business purposes, following systems development, ITIL Framework & Processes, and project management procedures. Consults with staff and coordinates projects for the design and modification of applications. Provides technical support, troubleshooting, and problem resolution for staff on computer applications.

Essential Duties and Responsibilities:

1. Serves as a subject matter specialist for projects by coordinating and involving staff members from multiple organizational units. Follows systems development life-cycle techniques and utilizes joint application development processes and project management techniques and specialized software packages/applications.
2. Conceptualizes, analyzes, designs, and programs highly diverse and complex applications for administrative and academic users such as those for integrating data from several platforms to common access by computer users.
3. Defines the scope and objectives for applications, along with constraints and system requirements. Analyzes and defines current organizational functions, processes, sources and uses of information, and other data to determine application needs and requirements.
4. Identifies and documents business processes and workflow that contribute to cost effective solutions and enhanced information flow by interviewing users, generating process documentation, and proposing process solutions. Identifies information and software to support processes.
5. Prepares system and applications design specifications and documentation for all data input, output, and structures.
6. Organizes the features included in applications by determining the sequence of detailed operations, determining program outcomes, and designing internal program processes.
7. Facilitates and designs inputs, including data entry screens, forms, and files. Designs outputs, including reports, files, and display screens. Designs, develops, and implements logical and physical database structures and relationships. Safeguards data for storage in database.
8. Develops and maintains application software. Creates test cases and performs initial testing to application specifications using testing environments before releasing versions for use. Ensures online databases and forms will be secured from hacking attempts.
9. Coordinates and implements data conversions and transitions from old to new systems. Develops user and system documentation. Works with application vendors and users to facilitate data transfer and integrity.
10. Troubleshoots application errors. In conjunction with users, isolates problems from symptoms, determines alternatives and develops and implements solutions. If problem is user error, works with staff to improve user instructions or train for better understanding.
11. Maintains up-to-date knowledge of evolving computer technologies, including hardware, software, languages, problem solving techniques, and querying tools to improve efficiencies and increase quality control. Prepares periodic briefings to applications users and management on relevant updates.
12. Performs other related duties as assigned that support the objective of the position.
13. Required to abide by all District policies and procedures including Board Policy 3050 - Code of Professional Ethics.

Qualifications and Physical Demands

Knowledge and Skills

1. The position requires in-depth knowledge of ERP reporting program/applications development techniques, procedures, tools, and documentation requirements as well as software systems development life cycles.
2. Requires in-depth knowledge of complex principles and procedures of computer systems, including analysis and design.
3. Requires working knowledge of relational database concepts, design techniques, and tools used for web-based data storage and communications.
4. Requires working knowledge of ITIL Framework and Processes.
5. Requires in-depth knowledge of computer file structures, testing techniques, and program languages used by the District.
6. Requires in-depth knowledge of object-oriented software development techniques and tools.
7. Requires working knowledge of business practices sufficient to develop information systems and work process flow charts, ultimately leading to usable computer applications.
8. Requires sufficient technical writing skills to document applications and instructional content.
9. Requires problem solving and analytical skills.
10. Requires well-developed human relations skills to facilitate small group processes, conduct training, provide technical support, and apply understandable lines of questioning when trying to understand department needs or problems.

Abilities:

1. Requires the ability to perform the essential responsibilities and functions of the position.
2. Requires the ability to operate a variety of computers and peripheral equipment.
3. Requires the ability to analyze technical problems and to develop and apply appropriate solutions.
4. Requires the ability to conduct information interviews through individual conferences and group processes, then, translate user requirements into forms, reports, and data access.
5. Requires the ability to coordinate systems development functions and steps and follow logical progressions for programming systems.
6. Requires the ability to design, program, install, and maintain programs for original and purchased applications and systems, including databases.
7. Requires the ability to write basic to complex programs using ERP tools or other languages using SQL extensions to access a relational database and library and lexical functions.
8. Requires the ability to analyze data and develop logical solutions.
9. Requires the ability to translate the English language into computer languages and debug program code.
10. Requires the ability to discuss technical information with users, discern their needs and develop programs, systems, screens, etc., which meet those needs.
11. Must be able to communicate technical and complex information to non-technical users.
12. Requires the ability to provide training to online users in use of computer equipment and operating procedures.
13. Requires the ability to read, understand, and apply information from technical manuals and education code regulations.
14. Must be able to prioritize work in order to meet deadlines and maintain schedules. Requires the ability to work cooperatively and productively with others.

Education and Experience:

The position requires a Bachelor's degree in computer science or related discipline and three years of progressive experience in applications development and support. Additional relevant experience and industry experience may substitute for some higher education. Or, any combination of education and experience which would provide the required equivalent qualifications for the position.

Licenses and Certificates:

May require a valid driver's license.

Working Conditions:

Work is performed indoors where minimal safety considerations exist.

Conditions of Employment:

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. This is a permanent, general funded, full-time, 12-months per year classified position. The normal hours of work will be Monday through Friday 8:00 am to 5:00 pm, with the flexibility to occasionally work extended hours and/or weekends, if necessary, to meet the department's needs. The effective date of employment will be arranged with the supervisor. The District provides medical, dental, and vision insurance for the employee and eligible dependents and life insurance for the employee. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Application Requirements:

1. A complete Coast Community College District Online Employment Application.
2. Responses to Supplemental Questions (please provide clear and detailed responses, as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, put 'see resume' or 'N/A', or leave blank).
3. A Cover Letter highlighting your experiences relevant to this position and addressing the minimum and essential qualifications, including your demonstrated evidence of D.E.I.A. (Diversity, Equity, Inclusion, Access). (upload as a separate attachment - PDF recommended).
4. A Current Resume of professional and educational background and experience (upload as a separate attachment - PDF recommended).

Submit an application online at:

Individuals who need reasonable accommodations in accordance with ADA should notify the Human Resources Office for assistance or call 714.438.4716.

Coast Community College District is an Equal Opportunity Employer

The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. We are committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and equal consideration for all qualified candidates.