Company Description
The Director, Retail Sales - THD is accountable for developing and delivering new and fresh strategies that drive satisfaction and profitable growth for customer relationships assigned as strategically important. This position is responsible for developing strategies that combine customer-driven long-term thinking with near-term organizational goals. Success in this position requires a deep understanding that collaboration is key to growing any business, especially in a complex and competitive industry. This position leads a team of key account managers and sales analysts and reports directly to the Vice President of Retail Sales for the company's Aperture Solutions - US business unit.
This position positively contributes to our company's culture by:
- Fostering an environment, including ways of working and behaviors, which is congruent with our mission, values, and success model.
- Facilitating organization-wide cohesion and keeping all functions aligned with the vision to be a premier company and deliver optimum customer experiences that, in turn, will support and drive revenue and earnings growth.
- Ensuring voice of the customer (VoC) and customer data are incorporated as a path to customer centricity.
- Redefining organizational metrics that reflect the entire customer journey to deliver experiences that create loyalty, profitable growth, and advocacy.
This position positively contributes to the company's leadership by:
- Actively serving on the Retail sales leadership team and being involved in the highest level of decision making.
- Investing significant effort on talent offense and aligning selection and development of sales teams to mindsets and skillsets important to the future of our business.
- Ensuring everyone is working against the right priorities, receiving coaching and feedback to promote performance, and experiencing exciting opportunities for growth.
- Serving as a role model and champion for employee engagement retention.
Primary accountabilities for this position include:
- Representing company products and services to the assigned customer while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the company.
- Developing trusting relationships with customers to ensure they do not turn to competition.
- Serving as the link of communication between key customers and internal teams.
- Resolving any issues and problems faced by customers and dealing with complaints to maintain trust.
- Playing an integral part in generating new sales that will turn into long-lasting relationships.
- Preparing regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Leveraging and maintaining productive, professional relationships with key functions and employees in the assigned customer account.
- Coordinating the involvement of company employees, including support, service, and management resources, to meet account performance objectives and customers' expectations.
- Meeting assigned targets for strategic objectives in an assigned account.
- Proactively leading a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
- Proactively assessing, clarifying, and validating customer needs on an ongoing basis.
- Leading solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.
- Coordinating all contract renewal activity for assigned accounts.
- Maintaining high customer satisfaction ratings that meet company standards.
Qualifications:
- Bachelor's degree required; MBA or advanced degree in appropriate discipline preferred.
- Minimum of 10 years of sales and/or marketing leadership experience; with at least 5 years working with high volume, strategic customers.
- 20%+ travel.
Why work for Cornerstone Building Brands?
Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play . Full-time team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.
All your information will be kept confidential according to EEO guidelines.
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