Our store teams are the heart of Leap ! We are looking for an innovative and engaging Store Leader for “Rocksbox ” boutique coming to Fillmore St, San Francisco November 2024 . This leader will build dynamic store teams to create exceptional customer experiences and drive store performance to achieve business goals.
The Leap platform launches and operates insight-driven retail stores for modern brands with better performance and less risk. Among the trailblazing brands we work with are: ASTR the Label, ThirdLove, Rent the Runway, Ring Concierge, Malbon Golf, Frankies Bikinis, Bad Birdies, True Classic Tees and many more.
What We’re Looking For:
- Influence and inspire a team to create memorable in-store experiences and foster a positive environment.
- Ideate, create and execute action plans to drive sales and client engagement.
- Recruit top talent for all positions in store; Sales Associates and Sales Supervisors.
- Ensure store standards are maintained by delegating tasks amongst cleanliness, visual merchandising and operational tasks (inventory counts, tagging, receiving + processing shipment).
- Curate and execute fruitful in-store activations and support with new store openings as needed.
- Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus.
- Ability to operate independently and work effectively under pressure, supporting completion of store opening/closing procedures.
- Build out team schedule while managing payroll effectively.
- Keep an agile work schedule to support business needs; including days, nights, weekends, holidays; must work 40hrs/week.
- 2+ years of direct management experience.
- 3+ years of customer service and/or retail experience; background in similar category preferred.
- Must be at least 18+ years of age.
- Maintain an active floor presence, including standing + walking for extended periods of time.
- Comfortability using a ladder and lifting a maximum of 50lbs.
Who YOU Are:
- People Leader - Effectively guides and motivates others through coaching and mentoring, training and building a bench of future leaders. Strategically delegates tasks to team members to build capabilities and maximize productivity.
- Customer Obsessed/Hospitality Driven - Seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
- Adaptable & Entrepreneurial - Navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.
- Collaborator - Actively seeks and provides feedback, thrives on building relationships and working with teams.
- Professional - Punctual & reliable. Proven ability to handle customer inquiries, complaints, and requests with professionalism and empathy.
- Brand Advocate/Category Expert - Exhibits strong product knowledge and the ability to provide accurate and helpful information to customers.
- Detail Oriented - Operates with high efficiency and effectiveness, consistently produces polished and quality work.
Measures of Success:
- Employee Retention Rate: Ability to hire, develop, and promote team members.
- Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT).
- Clienteling: Client Outreach, Networking NPS (net promoter score).
- Ability to accomplish tasks + meet deadlines effectively.
Leap Perks:
- Unlimited PTO (blackout periods apply).
- Bonus Eligible.
- 401K.
- Medical, Dental & Vision benefits.
- Employee discount + wardrobe allotment for participating Leap brands.
If you’re passionate about helping emerging brands succeed and being an integral part of the revolution of retail, a career at Leap could be your ideal match. Leap.com
Salary: 67k-72.5k annually.
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
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