Adecco is seeking a highly motivated Bilingual Customer Service Representative to to join our client’s team in Houston, TX.As a Call Center Customer Service Representative, you will play a crucial role in providing exceptional customer service to our customers. You will be responsible for processing orders, preparing correspondence, and addressing customer inquiries to ensure their satisfaction.Customer service representative duties:Open and maintain customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionManage large amounts of incoming callsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsHandle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutionFollow communication procedures, guidelines, and policiesResolve customer complaints via phone, email or mailGreet customers warmly and ascertain problem or reason for callingTake payment information and other pertinent information such as addresses and phone numbersWork with customer service manager to ensure proper customer service is being deliveredClose out or open call recordsCompile reports on overall customer satisfactionRead from scriptsHandle changes in policies or renewalsCustomer service representative requirements:Proven customer support experienceStrong phone contact handling skills and active listeningExcellent reasoning skillsCustomer orientation and ability to adapt/respond to different types of personalitiesExcellent verbal and written communication skillsAbility to multitask, prioritize and manage time effectivelyHigh school diploma or equivalentPay Details: $17.00 to $19.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance