Technical Account Manager

The TAM will represent Everbridge as a member of our client's business continuity team during the deployment and expanding use, of the Everbridge solution. In this role, the TAM will provide project management support, technical consultancy, system design and configuration support, and training. Additionally, the TAM will act as the advocate for the customer within Everbridge during normal operations and as an escalation point when necessary. The TAM will work closely with our clients, Account Managers, Operations, and Product Development personnel.
What you'll do

• Proactively manage named accounts, account relationships, and technical deployments
• Partner closely with Customer Success, Product Management, and Engineering to drive long term value and development of Everbridge solutions
• Support customers through change management activities, workflows, and business processes to drive highest possible value
• Be the subject matter expert on Everbridge systems/workflows to solution customer use cases and requirements
• Learn customer configurations and settings while proactively recommending and applying best practices
• Manage financial metrics and enable pre-sales activities to support account expansions
• Present solutions to diverse stakeholders on both technical and business use cases

Facilitate project management methodology, including, but not limited to:

• Providing input on project design and test plans
• Training - remote training sessions tailored to the end user (may also include occasional on-site visits)
• Weekly status meetings
• Facilitation of business and technical reviews to keep aligned to project timelines, goals, and deliverables
• Regular reporting to reflect progress against ongoing project deliverables and success metrics

What you'll bring:

• 3-5 years of customer-facing experience in: Customer integrations/implementations, or Software systems delivery, or Technical account management

• State and local government/federal, public safety and alerting, business continuity, or crisis management experience strongly preferred
• Deep technical experience in integrating multiple systems using industry-standard methodologies and technology
• Experience with designing requirements documents and functional documents that accurately reflect and align customer needs with Everbridge products and capabilities
• Experience implementing technical solutions within a SaaS platform
• Experience working with Salesforce, JIRA, Confluence, PowerPoint, and Excel
• Demonstrated ability to design project timelines and drive success of projects, both internal and external for clients
• In-depth experience in using Microsoft Suite products, including Excel, PowerQuery / Power BI and Power Automate (or similar solutions)

About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today's unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry's most comprehensive risk data to Keep People Safe and Organizations Running. For more information, visit read the company blog, and follow on Twitter. Everbridge... Empowering Resilience Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.