Manager, Global Physical Security

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

As a Manager on the Global Physical Security team, you will be working in a fast-paced environment and will have the opportunity to develop and implement site security plans, conduct physical security site assessments, provide relevant training to staff and manage threat related matters with potential impact to Flexport’s staff, visitors, facilities and supply chain network.

The Manager, Global Physical Security will oversee and implement security measures across Flexport locations on a global scale to ensure the Global Physical Security team implements and maintains proper protection measures for Flexport employees, assets and facilities. Moreover, this position will be responsible for assisting the Director of Global Physical Security in the enforcement of global security policies, and drive program management for programs assigned. These programs include the following, but are not limited to: Office Security, Travel Security, Supply Chain Security, Investigations, Crisis Management.

You will:

• Conduct staff training in the areas of physical security (travel security, office security, reporting security incidents, etc.)
• Manage external security providers (physical security integrators, guard service providers, etc.)
• Assist with implementing and managing an international travel security program for employees in your assigned region (e.g., monitor threat environment, review and recommend proper protection measures prior to travel, issue travel security alerts, etc.).
• Implement proper plans and procedures to protect employees from threats and acts of violence, harassment, and other activities that may affect the security of employees and visitors at Flexport facilities within your assigned region.
• Conduct remote and on-site physical security risk assessments and audits, ensuring facilities have proper protective measures in place meeting Flexport security standards, including Flexport’s partner network.
• Serve as the electronic security systems administrator for your assigned region.
• Conduct full case management of security incidents and investigations in your assigned region(s), including supply chain related matters, to include identifying root causes of incidents (e.g., cargo theft) and recommendations on reducing future security risks.
• Provide regular reports to senior management on security incidents and outcomes of investigations.
• Create, track, and analyze metrics related to security incidents, such as incident type/categories, root causes of incidents, locations/hot spots, etc.
• Manage the global physical security ticketing system, including triaging, updating, responding to, and closing/resolving tickets.
• Ensure timely resolution of security-related issues/tickets and maintain accurate records/documentation for all such items.

You should have:

• 3-4 years experience in security management, or related field, with a focus in corporate security.
• Experience providing staff training on various physical security related topics.
• Physical security electronic security systems experience (e.g., physical security design for new office/warehouse builds, electronic security system administration).
• Experience managing vendor contracts (guard services, security integrators, etc.).
• Excellent investigative skills and experience conducting physical security related investigations.
• Ability to enforce policies and programs related to global physical security.
• Effective communication skills and the ability to work collaboratively with various departments.
• An analytical mindset, with attention to detail and the ability to dive deep to identify root causes and solve problems.
• 1-2 years recent experience monitoring the global threat environment and managing an international travel security program.
• 1-2 years supply chain security experience (e.g., warehouse security, conducting supply chain investigations and identifying root causes of cargo theft).
• Experience conducting security assessments and audits.
• Experience with incident/case management systems such as Resolver.

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