Halekulani, 2199 Kalia Road, Honolulu, Hawaii, United States of America Req #1071
Thursday, September 26, 2024
LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the 'art of service.'
POSITION SUMMARY
As an integral part of a team, you will be responsible for continuously looking for ways to improve each guest’s experience, from providing exceptional guest service to being involved in the operation of the spa front desk. Responsibilities include maintaining a cashier’s bank, making spa appointments, selling retail, giving spa tours, maintaining facilities, and providing courteous and efficient guest services.
ESSENTIAL FUNCTIONS
- Greet and exercise five diamond services to all guests.
- Promote the spa, all treatments, services, current programs, and retail.
- Accurately input spa reservations into a spa software program and respond to email inquiries.
- Have complete knowledge of:
- Hotel and spa features/services including current promotions and/or discounts available.
- Groups 'in-house' and their billing procedures for spa services.
- Pending projects or unfinished guest-related services.
- Maintain a Cashier's bank.
- Attend all mandatory training sessions, coordinator, and staff meetings.
- Maintain a safe, fully stocked, clean, and neat work area.
- Assist in all areas of spa operation as required or assigned within the guidelines of all Spa Standard Operating Procedures.
SUPERVISORY REQUIREMENTS
Reports To: Lead Coordinator, Spa Operations Manager, Spa Director
EDUCATION/EXPERIENCE
- High school diploma or equivalent vocational training certificate.
- Any combination of education and experience which meets the minimum qualifications to perform the essential functions of this position.
- Japanese speaking a plus.
LICENSES/CERTIFICATIONS
- None
KNOWLEDGE, SKILLS, & ABILITIES
- Japanese speaking preferred.
- Anticipate guest needs by maintaining positive relations.
- Highly organized, detail-oriented, and able to multi-task.
- Proficient in Microsoft Office, Outlook, and spa software preferred but not required.
- Work various shifts and schedules to include weekends and holidays.
- Basic accounting skills.
PHYSICAL DEMANDS
The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lift/transport up to 50 lbs. unassisted.
- Stand, sit, or walk for up to 8 hours throughout work shift.
- Bend and reach into a deep laundry bin.
- Work in confined spaces.
- Squat to inventory retail in small/short/low/deep cabinets.
- Climb/balance on a step ladder.
- Endure various physical movements throughout the work areas.
WORK ENVIRONMENT
- Indoor, air-conditioned environment.
- Outdoor, non-air-conditioned environment.
- Exposure to variable temperatures.
- Exposure to fumes, dusts, chemicals, and odor hazards.
Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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