Reservation Specialist - Connor Bayou Park

Salary: $15.50 Hourly
Location : Various, MI
Job Type: Non-benefited
Job Number: 27790002
Department: Parks and Recreation
Opening Date: 10/07/2024
Closing Date: Continuous
FLSA: Determined by Position
Bargaining Unit: Seasonal
Job Description
"It is my dream job!", "Who wouldn't want to spend their summer at the beach!" and "I feel like what I'm doing makes a difference."
These are just a few comments that we hear from our park employees. Working for Ottawa County Parks is not only fun, but it also helps to develop a positive work ethic, build customer service skills, and learn basic land and building management skills. Whether you are entering the workforce or have recently retired, working at Ottawa County Parks might just be the place for you!
Under the supervision of the Guest Services Supervisor this position will maintain a high standard of customer service for renters of premium park reservation sites by ensuring that the facilities are clean and prepared for each user group and attending to the needs of the users before, during, or after the rental. This position is scheduled for year-round limited hours.
Details for Reservation Specialist at Connor Bayou Woodland Cabin:
Under the supervision of the Guest Services Supervisor, this position offers a high standard of customer service for renters of Premium Park facilities. This position will be mainly at Connor Bayou Park's Woodland Cabin. The Reservation Specialist will be in contact with the guests to confirm their reservation, ensure that the facilities are clean and prepared for each user group, and will be available to assist if needed during the reservation, and will close up and clean the facility at the conclusion of the reservation. This position is scheduled for limited hours which vary each week and throughout the year. This position requires the ability to work independently and unaccompanied and must be an organized self-starter. Candidates should have working knowledge of using Google Calendar and email.
Essential Job Functions
The essential functions of this position include, but are not limited to the following:

1. Assists in all areas of park operations surrounding the reservation facilities and their associated grounds.
2. Meets with potential renters and shows the facilities.
3. Locks and unlocks the facilities as needed and is responsible for the keys to those buildings.
4. Participates in the setup and cleanup of rental facilities including moving tables and chairs, sweeping, mopping, and other janitorial duties.
5. Attends to the needs of renters before, during, and after the rental period.
6. Enforces and performs work in accordance with established standards and rules.
7. Helps support an equitable, safe, diverse and inclusive workplace.
8. Performs other duties as assigned.

Required Education, Training and Experience
High school diploma or equivalent. Work or volunteer experience in customer service.
Additional Requirements and Information
Required Knowledge and Skills:

1. Experience in customer service, rule enforcement and problem solving.
2. Use of Google Calendar and email.
3. Requires organizational skills to track multiple reservations and complex details associated with each reservation.
4. Availability during the prime rental periods, which include weekends, evenings, and some holidays.
5. Ability and knowledge to quickly solve minor problems such as shutting off water to a leaking fixture, resetting a breaker, etc.
6. Ability to interact positively and professionally with other Parks and Recreation staff and the public from a wide range of cultural and socio-economic backgrounds and with widely divergent communication skills.

Physical Requirements:

1. Must possess physical strength, agility and stamina. Lifting, bending, stooping and climbing stairs may be required.
2. Must have sufficient unassisted mobility to access all areas of parks facility and grounds, verify completion of work and correct unsafe conditions.
3. Must be able to lift and move equipment (such as event tables and chairs) and materials weighing up to 50 lbs. without mechanical or other assistance.

1. Licenses and Certifications:
2. Valid Michigan driver's license and ability to operate a county vehicle. Must be insurable to operate a vehicle under the County's current automobile insurance policy. Must have reliable transportation to report to various park sites and commute between if needed.
3. Working Conditions:
4. While performing the essential functions of this position the employee may be exposed to electrical hazards, noxious fumes, dust, dirt, and other airborne particulates, inclement weather including extreme temperatures, wind, rain, or snow, cleaning compounds, solvents, detergent, noise and other hazards.

Ottawa County is an Equal Opportunity Employer.
This position is non-benefited. Non-benefited is defined as only receiving compensation for hours worked. Seasonal employees do not receive benefits such as holiday pay, any time-off accruals, insurance (medical, dental, vision, life), bereavement, or any other benefit unless required by law.
Click to view the pay rates for Seasonal positions.