Management consultant

Job ID Number: R3862

Employment Type: Full time

Worksite Flexibility: Remote

Job Summary

As a ServiceNow Asset Management Consultant, you will advise our client on ServiceNow HAM and SAM best practices.

Job Description

We are seeking a ServiceNow Asset Management Consultant to function as an Asset Management Process Manager specializing in ServiceNow HAM and SAM. This position will be a full-time and remote contract opportunity. Due to our client, candidates must be based in the US.

What You'll Do

1. Plays a crucial role in bridging the gap between the Hardware Asset Management (HAM) and Software Asset Management (SAM) user team(s), the ServiceNow technical development/implementation (ITSM) team, and other stakeholders.
2. Responsible for managing the day-to-day Asset Management processes working directly with the process owner to oversee the entire asset lifecycle.
3. Provides practical training and step-by-step how-to instruction aimed at enhancing knowledge and increasing adoption of standard hardware and software asset processes through the continued use of ServiceNow HAM/SAM Pro and related functions through the performance of items like:
   1. Formal functional overviews
   2. User manual and documentation creation
   3. Field/function/data inter-dependency identification and mapping
   4. UAT test guidance
   5. Platform Upgrade test guidance
4. Provides industry standard best-practice recommendations governed by an out-of-the-box objective to assist our client in working towards and achieving its IT Asset Management (ITAM) maturity goals.
5. Ability to architect, develop, and convert customer's legacy solutions into ServiceNow is a plus.
6. Apply Agile software development practices for customizations to the platform and applications.
7. Identifies and proposes solutions to address systems, resource, and/or skills gaps required to maintain current and future ITAM states.
8. Assists in incident analysis, enhancement requirements analysis/demand creation, test case creation and execution, and basic report creation.

What You'll Need

Required:

1. 4+ years of experience
2. 2+ years of ServiceNow Hardware Asset Management (HAM) experience
3. Software Asset Management (SAM) experience
4. ServiceNow HAM and SAM experience
5. ITAM experience
6. Must have great communication skills
7. Strong attention to detail
8. Ability to work remotely and independently

Preferred:

1. Current ServiceNow certifications (CSA, etc.)