Position Summary:
The Clinical Application Analyst is responsible for the implementation, configuration and ongoing optimization of clinical software applications within the organization. This role requires a strong understanding of clinical workflows and the ability to translate these into optimizing workflows, ensuring smooth go-lives, and providing continuous support to enhance the effectiveness of clinical systems. The ideal candidate will have experience with JIVA (ZeOmega), Power BI, and MS SQL Server (T/SQL). A background in managed care is preferred, as this will assist in the understanding and optimization of clinical and operational processes.
Essential Duties and Responsibilities:
- Implement, upgrade, and configure clinical application software applications, with a particular focus on JIVA (ZeOmega).
- Provide support during go-live and rollout phases and monitor and address application issues.
- Participate in the planning and execution of system upgrades, patches, and other maintenance activities, ensuring minimal disruption to clinical operations.
- Provide end-user training and support for clinical applications as needed to ensure effective utilization of the systems
- Maintain up-to-date documentation for all clinical applications, including system configurations, data flows, and user guides to support end-users and ensure proper utilization of clinical applications
- Works with various teams to improve clinical system functionality and optimize workflows through system customization.
- Propose system modifications to improve effectiveness and efficiencies based on user feedback and system performance.
- Conduct regular system audits to ensure data integrity, security, and compliance with industry standards and regulations, including HIPAA
- Collaborate with help desk and vendors to resolve escalated issues.
- Perform data analysis, identify issues, and implement solutions to improve data accuracy and reporting.
- Participates as a lead and/or key contributor on modifications/new development for clinical applications
- Analyzes workflows and supporting data to determine possible improvements and ways to more accurately and expeditiously capture data needed for reporting purposes.
This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
Work Schedule:
As a continued effort to provide a safe and productive work environment, Community Care Plan is currently following a hybrid work schedule. Staff are able to work from home 3 days a week and will report to the office 2 days a week. *****The company reserves the right to change the work schedules based on the company needs.
Skills and Abilities:
- In-depth understanding of clinical workflows and the ability to translate these into IT solutions.
- Strong analytical skills and attention to detail in managing clinical data
- Ability to manage multiple projects and tasks simultaneously, with a focus on delivering high-quality results
- Must have the ability to maintain strict confidentiality and handle sensitive information.
- Ability to analyze and interpret complex clinical and business requirements.
- Ability to communicate effectively and work as an independent professional, self-motivated.
- Possess excellent human relations skills and organizational skills.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Health Informatics, or a related field
- Minimum of two years’ experience in a health data analyst role, clinical application support or healthcare IT required
- Experience with JIVA (ZeOmega) or similar clinical applications is highly preferred
- Strong problem-solving skills with the ability to troubleshoot complex technical issues.
- Excellent communication skills, with the ability to collaborate effectively with both technical and clinical staff.
- Experience working in a health plan or managed care organization preferred