Sr. Director, Solution Enablement

The Senior Director, Solution Enablement will lead and direct all aspects of Solution + Services enablement functions. As an integral part of the Professional Services organization leadership team, you will lead the strategy, execution, and continuous improvement empowering our Services, Sales, Marketing, and Customer Success teams to deliver exceptional value to our clients.

Responsibilities

• Lead + direct team of clinical, technical, & services enablement consultants responsible for solution + scope advisory during sales + implementation
• Develop + execute strategy to drive bookings, customer implementations, services margin, & overall growth
• Define + socialize best practices for advising + consulting customers to drive solution adoption
• Focus on customer journey experience while creating awareness + delivery of desired outcomes
• Maintain industry + product knowledge; inform company of changing market conditions + competitive landscape
• Establish, maintain, & improve relationships with prospect + customer leadership
• Deliver on results in support of achieving the company’s quarterly + annual financial goals
• Partner with key business function leadership across the organization to drive organizational objectives, including Operations, Growth, Customer Success, Finance, Product, Legal, and Human Resources
• Drive team enablement of sales opportunity support, including key presentation material, solution demonstration, scope capture, & supporting business case strategy at key milestones to accelerate deal velocity + close rate
• Drive team enablement of customer implementations through engagement scheduling, handoff, initiation, & upfront solution design activities
• Cultivate + develop organizational talent that represent subject matter experts on Omnicell products + solutions and the value they bring to prospects + customers
• Monitor + ensure teams are meeting or exceeding key performance metrics, including bookings, financial, operating performance, utilization, customer satisfaction, & employee engagement
• Act as a leadership sponsor and escalation point for customer or team members to help resolve complex/critical customer situations
• Report on staffing, utilization, project health, and financial performance for Senior Leadership
• Oversee + execute improvements aimed at the development and standardization of policies, procedures, methods, and tooling
• Advise on organizational + divisional strategic initiatives aimed at driving operational, financial, and employee development improvement
• Facilitate formal and informal executive level presentations as needed
• Manage overall budget and resources
• Other work as assigned by leadership

Required Knowledge and Skills

• Financial understanding of budgets, P&L and revenue goals
• Ability to challenge the status quo to continuously improve processes and offerings.
• Ability to influence others in a matrixed environment
• Ability to lead + motivate people and encourage teamwork
• Ability to communicate effectively with leadership and a clear vision of program and process integration to ensure a seamless implementation experience
• Thought leader able to manage change and take active leadership and make timely decisions
• Strong organizational, analytical, and problem-solving capabilities

Basic Qualifications

• Bachelor degree
• Minimum eight years in managerial roles supporting large, remote teams
• Minimum five years demonstrated experience leading teams through quote to cash transformation in a Sales, Services, Product, or SaaS environment
• Previous experience in Sales, Professional Services, or Customer Success function

Preferred Qualifications

• MBA
• Ten+ years demonstrated experience in roles leading transformational strategies within healthcare, technology service, or consulting industries
• Experience with CRM, ERP, & services automation applications or program/portfolio management tools.
• Healthcare + pharmacy industry experience

Work Conditions

• Remote based
• Customer and internal team travel as required
• Management of a remote team