Sony Computer Entertainment America LLC - Director, Information Technology
Wedgwood, Washington
Why PlayStation? PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.
Position Description: This role involves providing overall strategic direction in the creation, implementation, and delivery of innovative IT services for PlayStation Studios. Under the direction of the Senior Director of Studio IT, the Studio IT Director will direct a team consisting of skills ranging from support specialists through senior level Systems Engineers providing all levels of support and engineering for both workstation and infrastructure support for studios.
You and your team will deliver tailored IT solutions that support the development of extraordinary award-winning titles that PlayStation Studios are known for. While your main focus is the delivery of studio specific technical solutions, you will work in collaboration with other supporting IT teams within SIE and Sony to coordinate the successful delivery of ubiquitous IT services in accordance to studio needs and expectations.
We at Studio IT pride ourselves in customer service, and fundamental to our success is building and managing relationships with internal business teams, promoting trust, and championing for our customer's needs! You are accountable and responsible for establishing and cultivating those relationships vital for success at the studio.
Responsibilities:
- Work with all departments and functions to build and lead cross-team strategic development and support plans that define goals, important metrics, decision points, critical paths, timelines, risks, assumptions, alternative scenarios, and budgets.
- Coordinate IT-related activities with other teams throughout studios as needed.
- Responsible for business continuity and recovery of studio's information systems, including needs analysis, design, plan development, implementation, and documentation.
- Working with the larger Studio IT team, develop an IT operations and services global strategy with a prioritized roadmap and timeline, considering strategic rationale, risk profile and benefits.
- Collaborate closely with central SIE IT teams to develop fit-for-purpose Service Level Agreements (SLA's) and Operational Level Agreements (OLA's) that meet with studio expectations.
- Analyze business requirements by partnering with key customers across both the studio and SIE to develop solutions for studio IT needs.
- Build an environment for teams to innovate, self-improve and implement quickly and with accuracy.
- Strong advocate for workplace diversity, equity, and inclusion.
- Participates in roadmap discussions, identifies key areas for improvement in the support space and incorporates these goals into ongoing & future development initiatives.
Basic Qualifications:
- Bachelor's in Computer Science, Information Technology, or related field; or 15 years progressive experience.
- 10+ years of experience in Enterprise IT leadership.
- Stays up to date with emerging technology trends.
- Knowledgeable in the utilization of ITIL Process Framework principles and possess a technical background working in a classified environment that includes experience in solving problems connectivity issues, hardware and software support, hands-on and remote support.
Desired Experience & Attributes:
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