Entry Level Customer Service Rep

Entry Level Customer Service Rep
Department: BeloForm Craft
Employment Type: Full Time
Location: Columbus, OH
Compensation: $18.50 - $27.00 / hour
Description
Job Description: The Entry-Level Customer Service Representative at BeloForm Craft in Columbus, OH, will be responsible for providing support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role is ideal for individuals who are enthusiastic about customer service and looking to start their career in a dynamic environment.
Location : Columbus, OH
Job : Full time - On site
Pay Range: $18.50 - $27.00 hourly
Key Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally
• Provide accurate information about the company's products and services
• Process customer orders, returns, and exchanges accurately
• Maintain and update customer records in the company database
• Assist with administrative tasks such as data entry, filing, and document management
• Follow up with customers to ensure satisfaction and gather feedback
• Collaborate with other departments to ensure seamless customer service

Skills, Knowledge and Expertise

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-centric attitude
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to manage multiple tasks and prioritize effectively
• Attention to detail and strong organizational skills

Benefits

• Health, dental, and vision insurance
• Paid time off (PTO) and holidays
• Retirement plan options (e.g., 401(k))
• Professional development opportunities
• Wellness programs