Patient Care Advocate

Patient Care Advocate
HealthCare Support is actively seeking a Patient Care Advocate to fill an opening with a Fortune 50 Managed Care Company in Saginaw, MI .
Daily Responsibilities for Patient Care Advocate:

• The Patient Care Advocate will be working with members to ensure care gaps are closed, barriers to care are removed, and improve member and provider experiences.
• Serves to collaborate with providers in the field, to improve HEDIS measures and provides education for HEDIS measures and coding.
• Supports the implementation of quality improvement interventions and audits in relation to plan providers.
• Assists in resolving deficiencies impacting plan compliance to meeting State and Federal standards for HEDIS.
• Conducts telephonic outreach, while embedded in the providers' offices, to members who are identified as needing preventive services in support of quality initiatives and regulatory/contractual requirements.
• Provides education to members regarding the care gaps they have when in the providers office for medical appointments.
• Schedules doctor appointments on behalf of the practitioner and assists member with wraparound services such as arranging transportation, connecting them with community-based resources and other affinity programs as available.
• Maintains confidentiality of business and protected health information.
• This will be a Contract role from 11/11/2024 to around 12/31/2024 (potential to extend)
• Shift: M-F 8:00-5:00 w/ 1 hour lunch or 8:00-4:30 w/ 30 min lunch
• Location: Must live within Saginaw/Genesee counties (could travel up to 2.5 hours, mileage reimbursed)

Required Qualifications for Patient Care Advocate:

• Bachelor's degree Healthcare, Public Health, Nursing, psychology, Social Work, Health Administration
• 4 years of total work experience required for background
• 2+ years of recent experience in direct patient care, quality improvement, or social work setting
• Understanding of HEDIS measures and quality improvement initiatives
• HEDIS/HEDIS record review experience and Star Measure knowledge
• Member outreach experience

• Must live within Saginaw/Genesee counties (could travel up to 2.5 hours, mileage reimbursed)

Benefits for Patient Care Advocate:

• Immediate enrollment in Health Insurance
• Dental Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Access to Investment Accounts
• Career and educational tools within our Ingenovis ACT (Advocacy) Program

Pay Details: $30/hour - $34/hour
Interested in being considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration.
For additional consideration, please email a copy of your resume to with your phone number, the job title and location, and our recruiters will reach out.
Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.
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