PSR I - Contact Center

Overview
Provides administrative support to ensure patients are welcomed to the organization, scheduled and registered for services in various departments within the organization. Responsible for supporting Medical, Dental, Eye Care, Contact Center, or Patient Benefit teams in the efficient processing of patients and the successful application of fiscal procedures.
At Columbia Basin Health Association (CBHA) we never have to wonder whether the work we do is worthwhile. Each day we see victories and successes, big and small, in the lives of people who count on us.
Partner with Columbia Basin Health Association (CBHA) for a rewarding career. Your dream to promote health and wellness, work with passionate people, and feel accomplished for doing important work while earning a reasonable paycheck is possible with us. Be a part of a healthcare movement as you grow your career. The size and culture of the organization provides an opportunity to work closely with leadership, lead initiatives, and see the results of your hard work. You ability to make an impact is limited only by your passion and creativity.
PSR I salary range: $18.28 p/h -$21.48 p/h DOE with ability to go higher for highly experienced candidates.
Please click link to see some of the fun we have here at CBHA!!
Responsibilities

1. Responsible for scheduling appointments, welcoming patients, registering and supporting patients until patient is seen for their scheduled services.
2. Responsible to promote a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
3. Responsible to uphold confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
4. Other duties as assigned.

Qualifications
Professional and Technical Knowledge:
1. Possesses basic level to advanced level experience of written and verbal communication skills, computational and computer skills, and mathematical knowledge typically acquired through completion of a high school program.
2. Two (2) years of customer service experience.
Technical Skills:
1. Requires strong verbal communication, customer service, interpersonal skills and telephone etiquette.
2. Cooperatively interacts with the health care team to support and contribute to the shared group goals.
3. Ability to work under minimal supervision and with a variety of departments for scheduling purposes
4. Continuously promote and lead improvement efforts within the department
5. Requires critical thinking skills, analytical skills, and able to take appropriate action in a stressful environment.
6. Able to react effectively and calmly in emergencies.
7. Ability to train staff members using variety of training tools
8. Ability to prepare basic correspondence and simple reports in Microsoft Word.
9. Ability to use Microsoft Excel to create tables and simple displays of information.
10. Possesses working knowledge of standard office equipment.
Communication Skills:
1. Ability to speak, read, write, and translate both English and Spanish.
2. Communicates complex concepts in a clear, effective manner for a general audience.
3. Possesses excellent cross-cultural communication skills/culture competency.
4. Exercises tact and diplomacy in the resolution of mild conflicts or disagreements.
5. Effectively communicates information in written (including electronic) correspondence.
6. Effectively communicates information during informal and formal verbal presentations.
Benefits:
Please click here for an overview of our General Description of Benefits