Hospitality Associate

Job Description - Hospitality Associate (24000265)

Job Description

Hospitality Associate - (24000265)

Description

The Hospitality Associate will be responsible for Patient Meal (MyDining) service. Secure patient meal selections and special requests and needs via telephone or face-to-face interactions.

Qualifications

High School Diploma or GED (Required)

1 year Related healthcare foodservice experience or relatable serving/customer service experience. (Required)

• Ability to translate written instructions into accurate patient meals.
• Knowledge of general nutrition and ability to interpret special dietary needs into food items per reference manual.
• Ability to accurately measure portions of special products.
• Ability to perform basic information technology data entry and print functions.

Functional Accountabilities

• Communicate pertinent information to Supervisor/Manager or Director.
• Utilize appropriate communication to patient, nursing, staff or visitor per department training.

• Receive and utilize accurate and current orders for patient meal service or formulas and utilize CNMC and MyDining information systems.
• When answering or calling out on phone, take patient menu selection, confirm patient needs/requests, and discuss patient’s needs and tray delivery time with nursing or departmental associates.
• Offer alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Review patient listing with accurate diet information and special instructions from Nutrition Technician and ask appropriate clarification of patient orders; communicate and respond to Nutrition Coordinator or supervisor by phone needs of the patient, meal cart or unit.
• Responsive to patient’s needs at all times; resolve patient concerns or complaints immediately and/or report needed assistance to supervisor as appropriate.
• Prepare, assemble and deliver unit floor stock and patient nourishments.
• Maintain accurate information on each patient; assist dietitian to monitor of patients who are NPO, on liquid diets or have a calorie count ordered.

• Comply with maintenance of safety and sanitation standards of the department, institution and regulatory agency.
• Remove expired items from nourishment room refrigerator and document per policy.
• Follow NPSG in relation to Patient identification and hand washing.