Company:
Children's National Medical Center
Location: Washington
Closing Date: 28/10/2024
Salary: £125 - £150 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description - Hospitality Associate (24000265)
Job Description
Hospitality Associate - (24000265)
Description
The Hospitality Associate will be responsible for Patient Meal (MyDining) service. Secure patient meal selections and special requests and needs via telephone or face-to-face interactions.
Qualifications
Minimum EducationHigh School Diploma or GED (Required)
Minimum Work Experience1 year Related healthcare foodservice experience or relatable serving/customer service experience. (Required)
Required Skills/Knowledge- Ability to translate written instructions into accurate patient meals.
- Knowledge of general nutrition and ability to interpret special dietary needs into food items per reference manual.
- Ability to accurately measure portions of special products.
- Ability to perform basic information technology data entry and print functions.
Functional Accountabilities
Maintain Professionalism- Communicate pertinent information to Supervisor/Manager or Director.
- Utilize appropriate communication to patient, nursing, staff or visitor per department training.
- Receive and utilize accurate and current orders for patient meal service or formulas and utilize CNMC and MyDining information systems.
- When answering or calling out on phone, take patient menu selection, confirm patient needs/requests, and discuss patient’s needs and tray delivery time with nursing or departmental associates.
- Offer alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
- Review patient listing with accurate diet information and special instructions from Nutrition Technician and ask appropriate clarification of patient orders; communicate and respond to Nutrition Coordinator or supervisor by phone needs of the patient, meal cart or unit.
- Responsive to patient’s needs at all times; resolve patient concerns or complaints immediately and/or report needed assistance to supervisor as appropriate.
- Prepare, assemble and deliver unit floor stock and patient nourishments.
- Maintain accurate information on each patient; assist dietitian to monitor of patients who are NPO, on liquid diets or have a calorie count ordered.
- Comply with maintenance of safety and sanitation standards of the department, institution and regulatory agency.
- Remove expired items from nourishment room refrigerator and document per policy.
- Follow NPSG in relation to Patient identification and hand washing.
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Children's National Medical Center