Client Support Specialist

Title : Client Support Specialist
General Description
The Care Coordinator supports the individuals served at Victory Bay through coordination of their medical and
clinical treatment needs. Through collaboration with both the medical and clinical teams, the Care Coordinator
supports individuals to achieve their recovery goals.
Tasks & Responsibilities
1. Monitor tracking system of required UDS.
2. Obtain UDS from clients.
3. Liase with the laboratory.
4. Coordinate the sending of confirmation screens to lab.
5. Report positive screening results to the clinical and medical teams.
6. Enter UDS results into EHR system.
7. Support the coordination of external referrals.
8. Auditing Ancillary notes for completion
9. Facilitate Recovery oriented support groups.
B. Additional Duties
1. As the company continues to grow, additional responsibilities that are essential for the department to
be successful will be assigned accordingly.
C. Interpersonal Relations
1. Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses
outstanding oral and written communication with employees at all levels of the business for support
and sharing of information.
2. Take Accountability: Take constructive feedback and prevent discourse among our peers.
3. Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability
to accepts constructive criticism well in an open and non-defensive manner.
4. Be Professional: Wear business casual attire (please see dress code policy).
Competencies
1. Adaptability
2. Customer Service
3. Decision Making
4. Dependability
5. Ethics
6. Interpersonal Skills
7. Job Knowledge
8. Conflict Management
9. Organization Skills
10. Productivity
11. Self-Development 12. Teamwork
Performance Standards & Measurement
1. Compliance with essential and incidental duties; compliance with company policies and procedures.
2. Compliance with state and federal laws and regulations applicable to the business.
Equipment, Tools & Machines
• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.
Working Conditions
• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once. Interaction with other is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply
with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain
competency.
• If you must leave your employment with our company, we request employees to give us at least 30
days' resignation notice in writing.
Demands
• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues,
community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly
and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper
grammar before patients, employees, and business partners, among others.
• Excellent organizational skills.
• Accepts constructive criticism well in an open and non-defensive manner.
• Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial
attitude in the face of a high-pressure environment.
• Ability to function independently and with flexibility.
• Ability to work under pressure, handle multiple tasks and interruptions.
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events,
trade shows, conferences, and other marketing opportunities applicable to the organization; ability to
lift, push or pull up to 25lbs.
• Ability to sit, stand, or walk for extended periods of time.
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software
requirements.
Qualifications
Education:
• High School Diploma or GED
Experience:
• 1+ year professional experience in the behavioral health field; Lived experience can be accepted in
lieu of.