Enrollment Success Specialist

Salary: $5,411.04 - $6,400.00 Monthly
Location : Chula Vista Campus - Chula Vista, CA
Job Type: Classified Staff
Job Number: 00062
Division: Student Affairs
Department: Outreach and Dual Enrollment
Opening Date: 10/11/2024
FLSA: Non-Exempt
Funding Type: Categorical
Hiring Salary Range: $5,546.08-$6,000.10
Full-time Equivalent (FTE): 1.0
Initial Screening Deadline: 10/25/2024
Work Schedule (Approx.): Monday-Tuesday: 9:30 a.m.-6:30 p.m. AND Wednesday-Friday: 8:00 a.m.-5:00 p.m.
Months of Service: 12
Start Date: As soon as the successful candidate is identified and following the subsequent governing board approval.
Southwestern Community College District (SWCCD) is committed to meeting the educational goals of its students in an inclusive environment that promotes intellectual growth and develops human potential. We are the leader in equitable education that transforms the lives of students and communities.
SWCCD employees are collegial and collaborative. They demonstrate the highest degree of professionalism, integrity and respect when interacting with students, colleagues, leadership and members of the Jaguar community. Our employees actively honor and respect diversity to foster a safe and welcoming community where all are inspired to participate and realize a sense of belonging.
Incumbents exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment.
Description
The Outreach and Dual Enrollment Department is eager to welcome a vibrant, passionate, motivated, and outgoing customer service employee who is dedicated to guiding prospective, new, and returning students with both in-person and virtual assistance. This role requires a dedicated Monday through Friday commitment, with additional availability for evening, night, and weekend shifts.
As a key ambassador for the Outreach and Dual Enrollment initiatives, this position will engage with our diverse community and actively participate in a variety of college and career fairs, parent nights, Saturday recruitment events, and informational sessions through engaging presentations and informative tabling. In addition, this position will support the growth and professional development of our Outreach Peer Ambassadors (student workers).
Join us in a role where enthusiasm meets purpose, helping to shape bright futures.
SUMMARY DESCRIPTION
Under the direction of the assigned supervisory/management personnel, perform a variety of complex technical and varied clerical work related to student services, which may include the areas of admissions and records, financial aid, outreach, residency, cashiering, and counseling; provide technical and clerical support to faculty and staff; provide diverse information and assistance to students, staff, faculty, managers, and the general public regarding various student services and activities. Assist with all components of matriculation including, but not limited to outreach, admissions, orientation, placement, registration, and follow-up activities. This assignment may include participation in outreach activities off campus.
DISTINGUISHING CHARACTERISTICS
The Enrollment Success Specialist position is distinguished from other positions in that it performs a variety of specialized duties regarding services for prospective, new, continuing, and returning students. Incumbents are expected to deliver information and services related to a wide variety of student support programs with the ability to work under a minimum of supervision. The incumbent in this position supports institutional effectiveness and student learning outcomes by effectively assisting in a wide range of student services areas. Employees at this level are required to be fully trained in all procedures related to their assigned areas of responsibility and understand the full scope of their authority as prescribed by their direct supervisor.
Qualifications
EDUCATION AND EXPERIENCE
Equivalent to two (2) years of college level coursework in business or other related fields
AND
Two (2) years of increasingly responsible experience in a student services or academic setting involving frequent student contact and that demonstrates a basic knowledge and understanding of student services.

• One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement.
• If specifically referenced (i.e. degree 'or equivalent'), related experience that is above the minimum requirement may be substituted for education on a year for year basis.
• Additional assessment is required for applicants with foreign degrees from colleges or universities outside of the United States. Applicants must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services () and must submit a copy of the evaluation with the application.

PREFERRED LICENSE AND OTHER REQUIREMENTS
A valid California driver's license and a safe driving record may be required for some positions to drive a District or personal vehicle to attend meetings/events, conduct outreach or participate in fairs, or pick up/deliver documents or other materials.
Some positions in this class may be required to possess skills in a second designated language.
Training in basic CPR/AED and First Aid is desired.
KNOWLEDGE AND ABILITIES
Knowledge of :

• Student services program and activities.
• Pertinent State, federal, and program area policies, rules, and regulations including applicable sections of the State Education Code and state and federal regulations and guidelines concerning international students, financial aid, college admission, and other student services.
• Principles and procedures of financial and statistical record-keeping.
• Basic mathematics.
• Modern office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
• Interpersonal skills using tact, patience, and courtesy.
• Methods and techniques of report preparation.
• Oral and written communication skills.
• English usage, spelling, grammar, and punctuation.

Ability to:

• Understand, explain, and apply laws, rules, regulations, and policies related to various college programs and student services.
• Analyze situations accurately and make judgments without immediate supervision.
• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
• Learn and adapt to changing technology and equipment used in the performance of assigned duties. Maintain accurate and complete records and prepare reports.
• Train and provide work guidance to student workers and hourly staff.
• Work independently with limited direction.
• Analyze situations accurately and adopt an effective course of action Work effectively with frequent interruptions.
• Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students.
• Communicate clearly and concisely, both orally and in writing.

JOB DESCRIPTION :
Duties
ESSENTIAL DUTIES

1. Perform various admissions and records functions in accordance with District policies and procedures; review, track, and process applications and related forms; assist students with the enrollment process; process student registrations, grade changes and other documents assuring completeness; research and resolve discrepancies and problems in records; provide information and explain District policies, procedures, rules, and regulations; track and monitoring the collection of positive attendance rosters, registration data, and grades; update usernames and reset passwords; interpret and apply admission and registration rules, regulations, and polices; maintain student records; receive, review, and process incoming transcripts and transcript requests.
2. Serve as a central point of contact for the college with general knowledge to answer a variety of questions in various formats (e.g. written, telephone, virtual, and in-person).
3. Act as a lead with high school liaisons, pathway coordinators, and community partners to ensure that students have a meaningful and barrier-free access to admissions, placement, orientation, counseling, and registration.
4. Identify, provide support, and monitor the completion and success of high-need student populations.
5. Compile data and information from various sources and prepare appropriate forms, schedules and reports; list, extract and summarize data; possess proficiency in integrated software systems to enter and extract student data and research student information as needed.
6. Provide information and a full range of technical assistance to District personnel, students, staff, faculty, administrators, and members of the general public related to various student services areas; provide general information regarding college programs and instruction including continuing education; refer students to appropriate staff/department.
7. Maintain current knowledge of District software used in the performance of assigned duties; enter and retrieve a variety of information; prepare various reports utilizing appropriate software applications; provide assistance to staff in the use of the programs.
8. Assist in coordinating the development of a yearly calendar of events, workshops, and other schedules related to assigned activities and services; review, update, and inform others of essential timelines; coordinate assigned activities; determine eligibility for a variety of programs for assigned area; assure the timely completion of work in accordance with established policies, procedures, and standards.
9. Provide training and work guidance to student workers and hourly staff; review completeness of work projects.

Supplemental Information
SALARY SCHEDULE:
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
This is a non-telecommuting position.
All District employees must participate in the COVID-19 Vaccination Program, which requires them to be fully vaccinated against COVID-19 unless they receive an approved medical or religious exemption.
Environment : Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing computer monitor; possible exposure to dissatisfied individuals.
Physical : Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision : See in the normal visual range with or without correction.
Hearing : Hear in the normal audio range with or without correction.
Work Schedule: Monday-Tuesday: 9:30 a.m.-6:30 p.m. AND Wednesday-Friday: 8:00 a.m.-5:00 p.m. Work schedule may be adjusted to meet the needs of the department and additional evening and weekend hours may be required.
TENTATIVE TIMELINE: Any application received after the initial screening deadline is not guaranteed a review.
October 11-25, 2024Position advertised; District receives applicationsOctober 25, 2024Initial screening deadline for guaranteed consideration.November 4-22, 2024Reviewing of applications.November 25-December 13, 2024Search Committee interviews candidatesJanuary, 2025Tentative employment start date pending Governing Board approval.
Application Process:
A confirmation email will be sent once your application packet has been successfully submitted.
It is the sole responsibility of the applicant to ensure that all required application materials are submitted by the initial screening deadline date, including a current resume, and unofficial transcripts showing awarded degree(s) and completion date, as well as any relevant certifications, diplomas, or licenses that demonstrate you meet the minimum qualifications of the position. Failure to submit supporting documentations may result in an incomplete application.
A separate, complete application packet is required for each position for which you are applying for. All materials included in your application packet become SWCCD property, will not be returned, will not be copied, and will be considered for this opening only.
A screening committee will evaluate applicants, taking into account the breadth and depth of relevant education, training, experience, skills, knowledge, and abilities. Selected applicants will be invited for an interview.
INTERVIEW TRAVEL COSTS MUST BE BORNE BY THE APPLICANT.
If additional positions become available in this classification, applications received in response to this posting may be considered for those additional positions for up to 90 days after final board approval.
Candidates selected for employment with SWCCD must be fingerprinted by an electronic fingerprinting service (i.e. LiveScan) within 10 days of employment; provide clearance of tuberculosis (dated within the past 4 years and renewed every four years as a condition of continued employment) within 60 days of employment; provide proof of eligibility to work in the United States.
Successful candidate selected may be assigned to any of the campus sites (Chula Vista, Crown Cove, National City, Otay Mesa, and/or San Ysidro).
American with Disabilities (ADA):
Reasonable accommodations will be provided to candidates with verified disabilities. Accommodation requests should be made as soon as practical by calling Human Resources at (619) 482-6395.
Equal Employment Opportunity:
As an Equal Opportunity Employer and in compliance with the Americans with Disabilities Act, SWCCD will make reasonable accommodations for individuals with disabilities.
SWCCD shall not discriminate against any person in employment or in any program affiliated with the SWCCD on the basis of age, ancestry, color, ethnic group identification, national origin, religion, race, sex, sexual orientation, physical or mental disability, veteran status, or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.
Notice of Availability of the Annual Security Report:
SWCCD is committed to assisting all members of the community in providing for their own safety and security. The Annual Security Report is available on the
If you would like to receive a hard copy of the Annual Security Report, which contains this information, you can stop by the College Police Department or you can request that a copy be mailed to you by calling (619) 482-6390.
Drug and Alcohol Abuse Prevention Plan (DAAPP):
More information about the DAAPP, including the Biennial report and additional resources can be found in the website.
Southwestern Community College District provides an excellent benefits package for employees and eligible dependents that includes affordable medical plans, employer paid dental and life insurance, CalPERS and CalSTRS retirement options, vacation and sick leave accruals, and professional development opportunities.
For more information, please visit the webpage.
01
Do you have at least two (2) years of college level coursework in business or other related fields?

• Yes
• No

02
Do you have at least two (2) years of increasingly responsible experience in a student services or academic setting involving frequent student contact and that demonstrates a basic knowledge and understanding of student services.

• Yes
• No

03
Do you have a valid license to drive in the state of California?

• Yes
• No

04
Do you have a safe driving record?

• Yes
• No

05
Do you possess skills in a second designated language?

• Yes (if yes, please indicate second designated language in next question)
• No

06
Please list the second designated language(s) you possess.
07
Do you possess a basic CPR/AED and First Aid certification? If yes, please upload a copy of your certification.

• Yes
• No

Required Question