Reception Window Manager

Salary : $40,289.60 - $58,988.80 Annually
Location : Des Moines - 50319 - Polk County, IA
Job Type: Full-time
Job Number: 25-00887
Agency: 400 Health & Human Services - Public Health
Opening Date: 10/10/2024
Closing Date: 11/10/2024 11:59 PM Central
LinkedIn Tag: #LI-POST
Point of Contact: Melissa Ellis at
Job Description
The Iowa Department of Health and Human Services' (Iowa HHS) Division of Public Health, Bureau of Health Statistics is seeking a Reception Window Manager (Secretary 2).
Summary:
Under general supervision of the Deputy State Registrar and Chief of the Bureau of Health Statistics, function as the Iowa HHS Lucas Building Reception Area and Health Statistics Window Manager to provide oversight to the Bureau of Health Statistics front window staff as well as serve as the main contact for all visitor access for Iowa HHS programs in the Lucas State Office Building.
Responsibilities:
Lead the reception window team in responding to in-person visitors and serve as the main contact person to route visitors throughout the building. Administer and maintain a robust visitor access process and maintain inventory records of entry and exit points of all HHS visitors. Answer the main reception area phone line. Review the daily workload of the front window clerk specialists and provide guidance to assure completion of assignments. Evaluate and resolve window operation issues associated with front window work assignments and staffing. Serve as non-supervisory support staff to the Bureau Chief of Health Statistics and the Data Surveillance Unit.
Applicant will be required to complete a background check to be considered for this position.
How to Apply: For help creating a profile or entering your information, please go to the online .
Benefits: We have a great total compensation package for all our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS) (Employee contributes 6.29%/State of Iowa contributes 9.44%)
• Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan) (State of Iowa matches up to $75/month)
• Health, Dental and Vision Insurance (See below for more details)
• Vacation Leave (96 hours/year to begin, and increases with years of service)
• Sick Leave (144 hours/year)
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance ($20,000 paid for by the State of Iowa)
• Long-Term Disability Insurance

For additional information on our amazing benefits, click on this link .
to see how we compare with other employers or offers by using our Total Compensation Calculator.
Director's Statement: HHS values those with "lived experience" and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired - Relay Iowa 1-800-735-2942 TDD).
E-Verify Statement: Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit .
Minimum Qualification Requirements
Experience equal to two years of full-time general office work, one year of which must have involved secretarial or related administrative support duties;
OR
post high school course work in an accredited secretarial, business, or closely related curriculum may be substituted for the required experience on a month-for-month basis;
OR
completion of thirty (30) semester (or equivalent) hours of undergraduate college level course work may be substituted for the one year of required general office experience;
OR
certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;
OR
employees with current continuous experience in the state executive branch that includes the equivalent of one year of full-time work as a Secretary 1.
For additional information, please click on this
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyGain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.
• No

02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03
Do you have experience equal to two years of full-time general office work, one year of which must have involved secretarial or related administrative support duties?

• Yes
• No

04
How many months of COMBINED post high school course work in an accredited secretarial, business, or closely related curriculum AND full-time clerical work experience do you have?

• Less than six months of the combined identified education and work experience
• Six months to less than one year of the combined identified education and work experience
• One year to less than two years of the combined identified education and work experience
• Two years or more of the combined identified education and work experience

05
If you have completed the certification from the State of Iowa Administrative Assistant Certificate Program, how many months of full-time clerical work experience do you have?

• Not applicable - I have not completed the State of Iowa Administrative Assistant Certificate Program
• No experience to less than six months of the identified experience
• Six months to less than one year of the identified experience
• One year to less than one and a half years of the identified experience
• One and a half years or more of the identified experience

06
If you are a CURRENT employee for the State of Iowa (executive branch): How many months do you have of current continuous experience in the state executive branch that includes full-time work experience in the classification of Secretary 1?

• Not applicable - I am not an employee for the employee for the State of Iowa (executive branch
• Less than one year of work experience in the classification of Secretary 1
• One year or more in the classification of Secretary 1

Required Question