TECHNICAL SUPPORT TECHNICIAN/ENGINEER ON PDU
About Us
ApisLogik Inc. was established in the United States and backed by an original equipment manufacturer with over 20 years of expertise in the PDU industry. We provide intelligent Power Distribution Units (PDU) and integrated solutions for mission-critical IT/CT equipment at the Data Center.
If you enjoy working and growing with a fast-growing company, ApisLogik might be the right one.
Role & Responsibilities
We are seeking a Technical Support Technician/Engineer with an Electrical or Mechanical background and experiences related to power distribution and the Data Center hardware infrastructure.
Be the contact window between ApisLogik and local stakeholders (distributors, agents, clients) on technical and sales support on ApisLogik product portfolios, e.g. Rack PDU, Locking Power Cord, Track Busway, Cabinet, etc., which are deployed in Data Center;
Provide technical advice, competitive solutions, and clarification during pre-sales and after-sales discussions, and ensure the availability and update of documents (e.g. technical drawings, datasheet);
Act as the technical interface between ApisLogik and customers and timely respond to customers’ requirements on ApisLogik’s specific SKUs, e.g. requirements’ confirmation, sampling, customization, and evaluation;
Support customers for after-sales application/configuration/troubleshooting;
Prepare training courses and give professional presentations or demos to customers and sales partners to ensure a broad product knowledge coverage and to promote the expertise of ApisLogik;
Consolidate the market requirements and solutions from customers to drive growth and market share gains.
Qualifications
2+ years of working experience in rack-PDU related industry;
Electrical or mechanical engineering education background;
Working experiences on data center rack-PDU or related (including hands-on knowledge at the site);
Clear thinker and good communication skills;
Team player and strong customer orientation;
Must have native-level proficiency in English, Mandarin is a plus;
Be capable of using the following tools:
AutoCAD, SolidWorks, and other design software;
Electrical on-line drawing and electronic circuit drawing;
Multi-purpose meter, clamp meter, oscilloscope, and other common instruments and meters;
Professional quality:
Honest and trustworthy;
Passionate about work;
Problem-solving skills;
Innovation capability;
Hands-on practical capability;
Excellent communication and coordination across functional groups;
International travel.
Location: San Jose, CA
Schedule: Full-time
We offer an excellent compensation package. ApisLogik is EOE
Please send your application to