Branch Associate

Job Summary:  Directly generates revenue for the store by explaining products as well as the features and determining other needs depending on the product and purchasing trends. Provides excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders.

Primary Responsibilities:

• Possesses excellent product knowledge to inform, assist, quickly provide solutions, and increase sales to a customer in person, via telephone or e-mail
• Exhibits strong interpersonal customer service skills
• Handles products safely and load them into the customer’s vehicle accordingly so that they can be easily transported between the branch and the customer’s destination
• Restock, straighten, front-face, and dust merchandise shelves and displays in addition to other general housekeeping duties which may include sweeping, mopping, and cleaning
• Data entry and retrieval on computer system, including entering customer orders, branch transfers, obtain quotation information, inventory information, pricing
• Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
• Actively listen to customers and air out grievances
• Accurately perform cycle counts/inventory as required
• Successfully operate a forklift
• Support the branch by staying connected with existing customers to render proper after-sale service, obtain repurchases, inform them of new promotions, and cross-sell

Requirements:

• High school diploma or equivalency
• Strong written and verbal communication skills
• Basic computer skills
• Pass and maintain organizational forklift certification
• Ability to work under pressure within a fast-paced environment
• Must be able to stand and walk the entire scheduled shift and also bend frequently, twist, reach, stretch, kneel, squat, push, pull, and lift up items that may weigh up to 75 pounds. The role also regularly to talk or hear; read and identify numbers for accurate order filling and receiving of material, payment processing, etc. The employee is regularly required to apply sound reasoning and logic in performing daily tasks.
• Must be able to pass background check and drug screen and possess a valid driver’s license
• One year of experience/knowledge of the HVAC industry or products preferred