Case Manager-Intensive Services - Southside Terrace

Join Our Team at the Omaha Housing Authority!
Are you passionate about making a real difference in the community? Do you thrive in a collaborative and supportive environment? he Omaha Housing Authority (OHA) is looking for a dynamic human services professional to assist our residents and help us fulfill our mission of providing safe and affordable housing.
About Us
Founded in 1935, the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2,700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers, we work diligently to ensure our residents have access to safe, sanitary, and affordable housing.
Our Core Values

• Teamwork: We work together to achieve our goals.
• Welcoming: We create a supportive and inclusive environment.
• Actively Listen: We focus, clarify, and communicate next steps.
• Diverse, Inclusive & Equitable: We embrace all identities and backgrounds.
• Exceptional: We strive for excellence in all we do.
• Self-Care: We believe in the well-being of our team and ourselves.
• Share Power: We empower each other and our community.
• De-Escalation: We manage conflicts calmly and effectively.
• Team Spirit: We work together to achieve our goals.

Why Work with Us?
We offer a comprehensive benefits package that includes:

• 17 paid holidays, including your birthday, a floating holiday, and a self-care day
• 12 days of vacation and 12 days of sick leave per year
• Medical, dental, and vision benefits start the 1st of the month following date of hire
• Life Insurance, Health & Dependent Care FSA, Allstate Voluntary Insurance, and Pet Insurance
• 401(a) retirement plan with a 5.5% match and 457 compensation plan

Salary Range
$46,195 - $63,858
Job Function
The Case Manager - Intensive Services will provide outreach, advocacy, and supportive services to residents of Omaha Housing Authority through the Choice Neighborhoods Implementation Grant. The Case Manager will work to support residents in setting and achieving short and long-term goals for themselves and their families, connect to supportive programming and mainstream resources, and assist households in housing stability. Intensive case management responsibilities begin at this level. Educational requirements are very specific. Decision-making, problem-solving, autonomy, and highly developed interpersonal skills are critical. This position requires a high level of social work skills, practice, and knowledge.
Essential Functions

• Conduct a comprehensive assessment of household strengths and needs.
• Assist tenants to identify long and short-term goals (strong focus on housing, education, employment, and health goals).
• Assists the clients in identification of strengths, needs and goals, including meeting obligations of tenancy to maintain their home.
• Develop and maintain an Individualized Progress Plan in cooperation with the residents and their families.
• Identify and mitigate barriers to meeting goals.
• Identify and enroll eligible tenants in Section 3.
• Schedule and hold regular on-going case management meetings with residents (weekly, bi-weekly, etc.)
• Outreach and frequent ongoing collaboration with identified community partners is essential.
• Provides, either directly or by referral to other agencies, planned and crisis response services to meet the needs of the household including concrete supports, interventions to reduce stress and mitigate trauma histories.
• Identify, refer, and regularly check in on warm hand-offs made to community partners.
• Initiate/ attend partner meetings to case conference specific resident needs, identifying referral options and service gaps.
• Evaluate efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
• Complete data entry associated with assessments, case plans, referrals and their outcomes.
• Work in collaboration with the Property Manager, maintenance, and other OHA team members to serve tenants and meet identified needs.
• Work is completed in client homes, on-site at property locations, in the community, and other non-traditional settings.
• Ensure safety and security measures are followed.
• Provide problem solving and crisis intervention services to empower clients to develop self-sufficiency.
• Work both independently, with little supervision, and as a part of a team.
• Utilize trauma-informed care and culturally competent principles in providing services.

Additional Responsibilities

• Some travel is required, including use of personal vehicle and transportation of clients.
• Dependable and punctual regarding scheduling and attendance.
• Performs other program related duties as assigned.
• Works occasional weekend and evening hours, as needed for community events.

Qualifications

• Bachelor's degree in human services or related field and two (2) years' experience working with low-income individuals or families or equivalent combination of experience and training that provides the required knowledge and skills.
• Bilingual preferred; with the ability to understand and to make one's self understood to Somali, Arabic, Maay Maay, and/or Spanish speaking individuals
• Required to have proficiency in using the computer, Microsoft Office, Google Docs, and Sheets.
• Excellent skills in the areas of communication, interpersonal relationship building, and self-directed approach to work.
• Must retain all data collected in a confidential manner. Ability to present confidential information and recommendations effectively in oral and written form.
• Must be able to effectively assess participants using technical and operational knowledge.
• Must maintain a valid driver's license and be insurable under the OHA Auto insurance carrier.
• Must have reliable and insured transportation to perform home visits throughout the work day on a daily basis.
• Ability to establish and maintain effective working relationships with co-workers, consultants, contractors, HUD, local, state, federal officials; ability to communicate with people from a broad range of socio-economic backgrounds.

Working Conditions
Work is performed in a field setting on-site at the housing properties. Normal conditions of dust, odors, fumes, and noises, and considerable public contact are expected. Frequent exposure to weather conditions, (heat, cold, rain and snow).
Abilities

• Ability to sit, stand and walk up to 100% of the time; and reach stoop, squat, push, pull and type up to 25% of the time.
• Ability to move objects weighing up to ten (10) pounds up to 33% of the time.
• The noise level in the work environment is usually moderate.

Equipment Operation
(Any one position may not use all of the tools and equipment listed nor do the listed examples comprise all of the tools and equipment that may be used in positions allocated to this classification)

• Computer
• Telephone
• Copier
• Calculator
• Facsimile Machine

OHA is Committed to Equal Opportunity
Omaha Housing Authority is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristics protected by federal, state or local laws. Omaha Housing Authority is actively seeking diverse candidates and affirming of all identities.